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Hired 47 times
23 years in business
Apple Pay, Cash, Check, Credit card, Google Pay, Paypal, Samsung Pay, Square cash app, Stripe, Venmo, Zelle
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jun
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
Photos and Videos
38 photos and 5 videos
Move out cleaning
Pets in home
Window cleaning (interior),
After A very rough move I am so thankful to have found a great cleaning service. My house was absolutely spotless!! Thank you for making my house a home.Dec 18, 2019VerifiedULTRACLEAN INC's reply
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. At UltraClean, Inc. we always strive to make customer experience and satisfaction a priority, and your review reaffirms the hard work we put in every day. Thank you so much for your kind words & we look forward to serving you again in the future. We also hope you & yours have a very merry Christmas!! :-)
Overall I was satisfied. My house was already pretty clean, because of this I wish the cleaner could have been a little more detailed.Aug 30, 2020VerifiedULTRACLEAN INC's reply
Thank you for your feedback on our vacancy cleaning service & making us aware. We apologize that our service did not meet your full expectations. We try to always set a high standard for ourselves & we are truly sorry to hear that this standard was not met when providing services in your home. Your satisfaction is our number one priority, so if you would like to discuss it in more detail, please contact me at your earliest convenience. Again, thank you so much for your feedback & thank you so much for your business. :-)
We have a large house and I was upfront about that. I asked for a deep cleaning. They sent 2 ladies and they worked very hard. We didn’t quite get the deep cleaning l was hoping for. I think it was just too much for only 2 people. They missed a few windows and the carpets weren’t vacuumed very well(maybe the canister was full) I did have to vacuum again. I paid a lot of money and was expecting a little bit more for what I paid. The estimate I got through thumbtack was way off. Thumbtack said $267 the final price was $500Mar 21, 2020Verified
Amber and Amanda were troopers! I had not touched the house in a couple of months due to surgery. They came in and started getting everything under control. They did a great job and always asked me to check the areas to make sure I was happy. Ultra Clean Bryan is great to work with and flexible with my schedule. Glad I found such a customer focused company! .Apr 21, 2019VerifiedULTRACLEAN INC's reply
Customer satisfaction is very important to us at UltraClean, Inc. & we are so thankful for your business. :-)
Bert and Sherry were awesome with my 83 year old mother! They did an amazing job and mom felt so comfortable with them in the house. Couldn’t have asked for a better team to come! Thank you!!!Oct 5, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We offer 10% discounts on all military personnel & senior citizens. Yes, we have a standard based on what service the customer is searching for. Post-construction cleanup, floor waxing, & janitorial is based on square feet pricing, whereas housecleaning is based on rooms. Pressure-washing is based on levels & attachments to main body of the home & car lengths and/or square or linear feet. Carpet is based on square feet and/rooms depending on what type of carpet cleaning it is. Window cleaning is based on pieces of glass, screens, & height from ground or floor.Junk and/or debris removal is based on how many average truckloads it takes, or we predict it will take, to haul the specified items away from your property.
- What is your typical process for working with a new customer?I speak with them & I find out what type of services they are looking for & I ask several questions, so that I can provide them with an accurate quote. Then I either put them on the schedule or I inform them of some important things they should ask & look for when interviewing potential service contractors. Then I assign cleaning technicians to go to their home on the day & time specified. When I assign the jobs to our technicians, the customer is also notified every step of the way via text message and/or email. Once the technicians arrive, they walk around with the customer to see what things they are looking for and expect in a cleaning service, then they provide the service requested, then upon completion, they walk around with the customer to review their work to make sure the customer is completely satisfied, then the customer pays upon completion. Then we send a notification after completion thanking the customer for allowing us to provide the service and we hope they choose us again in the future.
- What education and/or training do you have that relates to your work?Our business began in 1997 and our technicians each have years of experience & training in each of their own individual fields with the latest, and up-to-date, techniques and methods.