FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer 10% discounts on all military personnel, senior citizens, & first responders. Yes, we have standard pricing based on what service the customer is searching for. Post-construction cleanup, floor waxing, & janitorial are based on square feet pricing, whereas housecleaning is based on rooms. Pressure-washing is based on levels & attachments to the main body of the home & car lengths and/or square or linear feet. Carpet is based on square feet and/ or rooms depending on what type of carpet cleaning it is. Window cleaning is based on pieces of glass, screens, & height from ground or floor.
- What is your typical process for working with a new customer?
I speak with them to find out what type of services they are looking for & I ask several questions, so that I can provide them with an accurate quote. Then, if they approve, I put them on the schedule & assign cleaning technicians to go to their home on the day & time approved by the customer. When I assign the jobs to our technicians, the customer is also notified every step of the way via text message and/or email. Once the technicians arrive, they walk around with the customer to see what things they are looking for and expect in a cleaning service, then they provide the service requested, then upon completion, they walk around with the customer to review their work to make sure the customer is completely satisfied, then the customer pays upon completion. Then we send a notification after completion thanking the customer for allowing us to provide the service, and we hope they choose us again in the future.
- What education and/or training do you have that relates to your work?
Our business began in 1997 and our technicians each have years of experience & training in each of their own individual fields with the latest, and up-to-date, techniques and methods.