Baldwin improved

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Introduction: My father passed away last January and he was founder of Hathcock home improvements. He taught me everything I know about home improvements from interior to exterior painting, sheet rock and mudding, landscaping, home repairs from Windows, trim, plumbing, ext. my work shows for itself and that's what stands out. If the customer isn't satisfied with your job then you haven't completed your job. Keeping that customer as a repeated client and having them say your work is affordable and recommendable keeps me striving to do home improvements. I enjoy the customers reaction when the job is complete. I set high standards regardless of the job because every job is important no matter how little it may be. Actions speak louder then words and when you put in work 100% Baldwin improved has no doubt satisfaction.

Overview

2 employees

14 years in business

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FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
My pricing system depends on what is specified for the job the customer needs completed. If I arrive at their home and the job isn't as extreme or timely then I usually drop my quote to a lower one or if it needs more attention then intended then I might raise the quote but I try to make it as reasonable as I can.
What is your typical process for working with a new customer?
I'm very personable. I like to know who I'm working for, what exactly are they looking for in order for me to complete the job to their satisfaction. Trust is the main importance besides communication. I am an open book when it comes to my work. If you don't like it then it will be fixed to your liking.
What education and/or training do you have that relates to your work?
Computer and business administration was my major. Business has always been imbedded into me. Supply and demand, customer service and satisfaction, I've also taken leadership courses and orientated business skills, leadership qualities, as well as guest services.