FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I keep it honest and upfront — no surprise fees, no games. I offer 5% off for first-time customers and fair pricing for quality work. Whether it’s a quick fix or a full install, I’ll walk you through it step-by-step and make sure you’re confident in the price before I ever pick up a tool.
- What is your typical process for working with a new customer?
It starts with listening. I ask a few key questions to understand what’s going on, then I show up on time, walk you through your options, and get to work with no pressure. Clear communication, clean work, and I always follow up to make sure you’re good.
- What education and/or training do you have that relates to your work?
Trained on everything from water heaters and pressure valves to full repipes and sewer lines