Master Rooter LLC

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Septic system type

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Introduction

What do we do different? We ask more questions then you thought possible about your septic system. We take the time to understand your system and it's history. Septic systems have a life span and the better you care and maintain it the longer it lasts. We want to ensure your family is safe from any issues or problems so we start our care with your call and follow that all the way through with a licensed and skilled technician servicing your home and answering any questions you have as well. Put us to the test and you will be impressed. With over 35 years of combined experience in servicing and repairing septic systems we know what it take to get the job done. Be sure to mention Thumbtack when you speak to us!

Overview

Hired 62 times

Serves Cumming, GA

Background checked

Verified business

License verified

10 employees

12 years in business

Business hours

Sun11:00 am - 4:00 pmMon9:00 am - 4:00 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, PayPal, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2021

Projects and media

9 photos

Projects and media

9 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Good 4.3

45 reviews

5

71%

4

14%

3

0%

2

2%

1

13%

Read reviews that mention:

Kimberly C.

May 1, 2024

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Hired on Thumbtack

They came out same day to pump my septic tank. Suggested services, and didn’t pressure us. Customer service and setting up the service was amazing.

Details: Pump out septic tank • Sewage backup • Septic tank • 1,001-1,250 gallons • 4-10 years ago • Less than a week ago • House

Septic System Repair, Maintenance or Inspection

Keila B.

Apr 12, 2024

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Hired on Thumbtack

The crew was very professional and patient. They explained everything to me very well. I appreciate them taking the time to educate me on the issue with the septic tank. They seemed very thorough during their inspection and performing their work. I will work with them again.

Details: Pump out septic tank • Persistent puddles and smells over drainfield • Foul odors at building • Septic tank • Septic system • Less than 1,000 gallons • Never • Less than a week ago • House

Septic System Repair, Maintenance or Inspection

Charles R.

Aug 5, 2024

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Hired on Thumbtack

Vinni and his team did a great job getting out septic system working again.

Details: Pump out septic tank • As recommended by professional • Poor pipe and drain performance • Septic tank • 1,001-1,250 gallons • Never • A few weeks ago • House

Septic System Repair, Maintenance or Inspection

Ken C.

Mar 4, 2023

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Hired on Thumbtack

I had my septic tank pumped out by another plumbing company and was told my drain field had to be replaced at a cost of 8-10 thousand dollars. I contacted Master Rooter and spoke with Ethan who told me there were other options we could pursue. He sent two technicians out (Justin & Caleb) who checked it out and found the only problem was a stopped up baffle, Once this was unclogged my toilets and drains were working perfectly. So a problem that could have cost me a small fortune only cost me a service call of $275. From now on all my plumbing problems will go to Master Rooter. Everyone at Master Rooter were the most professional and courteous people I've ever dealt with. Thanks so much everyone, it was a genuine pleasure to work with such a great company!!!

Details: Pump out septic tank • Poor pipe and drain performance • Other septic system issue • Septic tank • Septic system • Less than 1,000 gallons • Less than a year ago • Less than a week ago • House

Septic System Repair, Maintenance or Inspection

Martina A.

Mar 3, 2021

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Hired on Thumbtack

Steven and David were awesome!!!! Not only did they save us a ton of money by checking out an issue with our septic and water pump, but they went above and beyond to help! I am very pleased with them- please be sure to ask for these two!

Details: Pump out septic tank • Repair • As recommended by professional • Other septic system issue • Poor pipe and drain performance • Sewage backup • Persistent puddles and smells over drainfield • Septic tank • Septic system • 1,001-1,250 gallons • 1 year ago • A month ago or longer • House

Septic System Repair, Maintenance or Inspection

Credentials

License

License Type: Septic Tank Pumper (GA)

License verified on 6/21/2025

License

License Type: Septic Tank Installer (GA)

License verified on 6/21/2025

Business Verified

Master Rooter LLC verified

Background Check

Joseph Morrow

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We ask a lot of questions to help figure out what's going on so please understand this is to help you and for us to ensure we can provide the service.
What is your typical process for working with a new customer?
We contact you and discuss what is going on since the options customers have to choose to explain their situation doesn’t usually fully cover what’s occurring.
What education and/or training do you have that relates to your work?
State licensed and continuing education completed