FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is always upfront and transparent—no surprise fees. We offer fair, competitive rates based on the scope of the job. Estimates are free, and we occasionally run seasonal discounts for inspections and cleanings. Our goal is to give you honest service at a fair price, every time.
- What is your typical process for working with a new customer?
We start by discussing your specific needs and scheduling a convenient time for an inspection or cleaning. Spencer performs a thorough assessment and clearly explains any findings or recommendations. We provide photos and honest feedback so you can make informed decisions. Once approved, we complete the work efficiently and leave your home cleaner than we found it.
- What education and/or training do you have that relates to your work?
Spencer is a Certified Chimney Professional with over 10 years of hands-on experience in chimney cleaning, inspections, repairs, and safety maintenance. He stays current on building codes, safety standards, and best practices to ensure every customer receives reliable, high-quality work.