FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in upfront, transparent pricing so there are never any surprises on your final invoice.
- What is your typical process for working with a new customer?
Here is a clean, structured template you can use for your Thumbtack profile to show potential clients exactly what it’s like to hire you. Our Step-by-Step Process We want your experience to be smooth, stress-free, and completely transparent from start to finish. Here is what you can expect when you work with us: Initial Consultation & Quote: We begin by discussing your project details, timeline, and goals. We’ll provide a clear, upfront estimate so you know exactly what to expect. Scheduling & Preparation: Once you approve the quote, we will find a convenient time to get you on our schedule. We'll send a confirmation message and let you know if any prep work is needed on your end. The Work Begins: Our team arrives on time, fully equipped, and ready to go. We maintain a clean work environment and keep you updated on our progress throughout the day. Final Walkthrough & Approval: Before we pack up, we’ll take you through a final walkthrough of the completed project to ensure everything meets your standards and you are 100% satisfied. Invoice & Follow-Up: Once the job is successfully completed, we will issue your final invoice. We always appreciate your feedback and are just a message away if you need anything else down the road!
- What education and/or training do you have that relates to your work?
We believe that continuous learning and formal training are key to delivering the highest quality results.