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United Home Cleaning is always punctual and always does an amazing job.Aug 1, 2019Verified
Thank you very much for the fantastic job you did cleaning my condo. I had a tenant who was absolutely filthy and this company did a great job at a fair price. Even my realtor was impressed. I will definitely be using them again in the future. Thanks again!Oct 30, 2019Verified
Overcharged me by $40 then changed without any apologies once I noticed and mentioned it. House was also not properly cleaned. Then waited for 3 days sending messages repeatedly to send invoice and W9 so we could pay. response was always unprofessional and very, very rude. The same minute they sent invoice and w9 we paid them and we will certainly not use them again.Oct 23, 2019VerifiedUnited Home Cleaning LLC's reply
Mrs Paul, Firstly, when you first booked your appointment for a home cleaning you booked at is if it was a residential service. We did not learn until after we finished the job and asked for payment that this was actually for a business that would require a W9. After we resent the required W9 then you said that we needed to change the name on the invoice to the company name and sent to a company email. When we called to discuss the matter of payment, you very rudely told us that you were tired of dealing with this and that you were too busy to talk to us. Unfortunately, all of this could have been avoided it we had been told what you would need upfront. Finally, you were not overcharged. You were quoted $145 and you paid $145. When you showed us that we accidentally typed the wrong amount due we corrected it immediately. You never mentioned anything about the house not being correctly cleaned so I am wondering if you are just saying that? Please have a nice day Mrs Paul
I LOVE the way my home was cleaned. I think Taylor did a really good job. She covered so much during the time she was here. She was kind and answered all my questions. She didn’t rush me or the work. I recommend this company. ❤️Sep 4, 2019Verified
I’m in between a 4.5-5 star. Granted I waited an hour later than planned. Everyone was very nice and friendly. We had a move out cleaning and everything seemed up to par. This place had the most responsible pricing and the good reviews are what swayed me. Thank you! Will definitely recommend and use for future services.Jul 2, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We make cleaning affordable for everyone a peaceful atmosphere is for everyone $15 a room first time deep cleaning, $12.50 a room monthly maintenance cleaning, $11.50 a room bi-weekly maintenance cleaning, $10 weekly maintenance cleaning.
- What is your typical process for working with a new customer?After you hire United Home Cleaning, we ask for you to send us an email and your address. The day before your scheduled service we send a confirmation. After our cleaners have finsihed your service, we ask the customer to do a walkthrough of their house!
- What education and/or training do you have that relates to your work?We have the experience that only years in this field can bring.