FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on guest count, menu selection, and service type (pickup, drop-off, or staffed). We provide fair, transparent pricing designed to meet your needs and your budget — without compromising flavor or quality. Here’s what to know: • 📋 Consultation Fee: A $35 consultation fee is required for custom menu creation and planning. This fee is applied to your total if you book. • 💰 Deposits: A $100 non-refundable deposit is required to secure your date. This goes toward your final balance. • 📦 Order Minimums: • Drop-off catering starts at $250 • Meal prep orders start at $75 • 🚚 Delivery Fees: Delivery is available based on distance and size of order, starting at $25. •🎁 Discounts: • Book 2+ events within 90 days and receive 10% off your second order • Referral Program: Send a new client, receive $25 off your next order
- What is your typical process for working with a new customer?
We keep things simple, flavorful, and stress-free. Here’s how our process works for new customers: 1️⃣ Inquiry & Info Gathering Once you reach out, we’ll ask for a few details to get started: • Event date • Guest count • Budget range • Dietary needs or preferences 2️⃣ Consultation or Deposit Choose one to move forward: • $35 Consultation Fee – goes toward your final invoice • $100 Deposit – locks in your date + includes full menu planning 3️⃣ Booking & Agreement Once you’re ready, we’ll send: • A simple booking form • A service agreement • Your initial invoice 4️⃣Event Confirmation & Execution We’ll check in 48 hours before your event. On the day of, we arrive on time, prepared, and ready to serve quality food with love. 5️⃣Follow-Up & Thank You We always appreciate your feedback and offer returning customer discounts + referral rewards.