FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide upfront, honest pricing with no hidden fees. Free estimates, and we're happy to explain exactly what's included before any work begins.
- What is your typical process for working with a new customer?
We start with a free estimate — either over the phone or on-site — to understand what you need and give you an accurate price. Once scheduled, we arrive on time, walk you through the process, and get to work using our truck-mounted steam cleaning system. When we're done, we do a final walkthrough with you to make sure you're satisfied.
- What education and/or training do you have that relates to your work?
We've built our expertise through 26 years of hands-on, real-world experience in the carpet and upholstery cleaning industry — learning the best techniques, equipment, and problem-solving through years of doing the work, not just classroom training.