FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
-5" gutters start at $4.00 a foot -6" gutters start at $6.00 a foot -Half round gutters start at $12.00 a foot -Screens start at $3.00 a foot -Leafproof gutter guards start at $9.00 a foot -Clean outs start at $75.00 for entire roof and gutters -leaf logic starts at $3.00 a foot (6" and 5" gutter guard brand name ) great for pine straw -Bulldog gutter guards start at $3.00 a foot. (They are great for homes that have pine straw issues.)
- What is your typical process for working with a new customer?
Meet and greet, listen carefully to the customer, try to meet the customer's need in a timely and professional manner. I always try to sell the homeowner what they want, and not what I want them to have. Most estimates take no more than 10 minutes, and no, I am not going to ask a customer for an hour to do a presentation for some expensive product that doesn't work. When I give the customer a price, it is good for 6 months only due to the prices of metaIs fluxuating. I also believe that when I meet a customer to give an estimate, the customer will talk twice as much as I will because listening is the absolute most important part of customer service.
- What education and/or training do you have that relates to your work?
I have an undergraduate degree in an unrelated field, but I have 26 years experience in customer service and gutter installation. I am an expert in K-style, copper, and half round gutters. All miters that we install are hand crafted and the miters are not prefabricated. We hand cut ALL miters regardless of what degree the angle is. In 2008, we began doing Vinyl Siding as well. Custom Vinyl Siding is our primary focal point when it comes down to pursuing Vinyl Siding jobs. (Board & Batten siding, Bead Board Soffit)