FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At SGEYE Innovations Group, we believe in fair, transparent, and affordable pricing. We offer: 1️⃣ Flat hourly rates for remote support, clearly explained upfront. 2️⃣ No hidden fees — what we quote is what you pay. 3️⃣ Special discounts for yearly support packages. Bundled service packages that include unlimited computer, printer and network support. Lifetime McAfee Antivirus included with our annual protection plans. An optional 24/7 IT phone support add-on for only $9/month. 4️⃣ We never charge for basic consultations or evaluations before repair. Our goal is to make professional IT support accessible, affordable, and stress-free for individuals, families, and businesses.
- What is your typical process for working with a new customer?
At SGEYE Innovations Group, we make it simple, fast, and secure for new customers to get the help they need: 1️⃣ Initial Consultation We first listen carefully to your issue — whether it’s computer, printer, network, or IT related — and fully understand your needs. 2️⃣ Device Assessment Our certified technician will remotely check your system through a secure connection. You don’t need to bring your computer anywhere — everything is done from the comfort of your home or office. 3️⃣ Explain The Solution We clearly explain the problem, what needs to be done, and provide a complete estimate before starting any work. 4️⃣ Repair & Optimization We begin the repair, remove viruses, fix system errors, optimize performance, and ensure your data is safe. 5️⃣ Security Setup We install or update firewall protection, antivirus, and other safety measures to keep your system secure moving forward. 6️⃣ Ongoing Support After the work is completed, we continue to support you through our 24/7 IT phone support and affordable yearly protection plans. ✅ 100% satisfaction guaranteed. ✅ No long wait times or confusing tech talk.
- What education and/or training do you have that relates to your work?
At SGEYE Innovations Group, our entire team is fully certified and trained to handle all levels of IT support: ✅ Microsoft Certified Technicians ✅ Apple Certified Mac Technicians (ACMT) ✅ CompTIA A+ and Network+ Certified Professionals ✅ Certified Network Security Specialists (CNSS) ✅ Firewall & Cybersecurity Training (Active since 2012) Ongoing annual training to stay updated with the latest viruses, malware, Online frauds, and security threats. With over a decade of hands-on experience supporting individuals, families, small businesses, and corporate clients, we bring not just certifications—but real-world problem-solving expertise. ✅ You’re always working with trained, verified, and experienced IT professionals.