- What should the customer know about your pricing (e.g., discounts, fees)?
The price depends on many factors. We will need to know if your relocating from a house, an apartment, and/or storage unit as well as the nature of your destination? Will the delivery take place on the ground level, at either location? If not, how many stairs (flights) will be involved at either location? Gathering this information will help us build a more accurate quote tailored to your needs. Our prices start at $100/hr with a 2 hour minimum. We assess a fuel charge, which either covers the cost of the 26' diesel truck, gas and mileage, or the cost of our team meeting at your location! This starting price includes 2 professional laborers. The size of the move will determine how many laborers is necessary to complete your move. There is an additional cost of $10/ph per flight and/or hill. Packing pads and dollies are available upon request.
- What is your typical process for working with a new customer?
We can communicate via email initially, to obtain basic information and/or answer basic query's. To finalize any move, we must verbally speak to the potential client over the phone or in person in order to gather all the pertinent details to execute the move. In order to reserve an appointment, we require a retainers fee. This fee holds the date and time in question, which will be applied to the over all balance of the invoice upon completion of the move. This deposit can ONLY be applied to the for the date and time solidified. Once confirmation, of the deposit has been received, this finalizes your scheduled move and you will receive an appointment confirmation, reiterating all information and confirming your retainers fee paid. After receipt of the deposit, any modifications made to the date or cancellation of the appointment, will result in forfeiture of the fee paid.
- What education and/or training do you have that relates to your work?
Before starting my own moving company, I worked for other logistic companies (i.e., FedEx, DHL) for a cumulative total of 17 years, studying and learning how to master the art of offering great customer service as well as run a successful business.