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If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
I offer custom pricing. I base my price on the job, not on a standard flat rate. If your system only needs a $20 part, why should you have to pay an $80 diagnostic fee or flat labor fee? With me, you won't, plus you will get a 1 year warranty on all repairs (excluding virus infection). If your system breaks with the same problem within a year, I will fix it for free! Where else will you find this type of service? I will treat you like a customer, not like a number. Your satisfaction is my number one concern.
The thing I like most about my job is being able to help customers while saving them money, time and frustration.
Overview
Hired 34 times
7 similar jobs done near you
Background checked
1 employee
18 years in business
Business hours
Sun8:00 am - 7:00 pmMon8:00 am - 7:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, and Zelle.
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Exceptional 5.0
21 reviews
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Read reviews that mention:
John S.
Sep 21, 2024
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Hired on Thumbtack
Ken’s professionalism in customer service was outstanding! The issue was diagnosed and resolved promptly and I’m thankful for people that understand nontech proficient people who have the skills to listen and resolve problems.
Details: PC • Laptop • Computer not turning on • At the pro’s location
Computer Repair
Anita C.
Jul 1, 2023
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Hired on Thumbtack
Ken did a great job repairing my laptop screen and keeping me up to date on ordering parts and the repair within a week. Very professional and flexible with time for drop off and pick up. All new!! Thanks Ken!!
Details: PC • Laptop • Cracked or damaged screen • At the pro’s location
Computer Repair
Thelma T.
Sep 9, 2021
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Hired on Thumbtack
Great professional that does a great fixing computers. I appreciated his honesty and professionalism when fixing my computer. The prices are fair and he lets you know upfront about your computer.
Details: PC • Laptop • Cracked or damaged screen • At the pro’s location
Computer Repair
JE F.
Jul 11, 2025
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Hired on Thumbtack
Mr. Ken was upfront and transparent about what he would do and what it would cost. I will recommend him and return to him if and whenever needed. Better than Geek Squad with Better value. Thanks again Mr. Ken
Details: PC • Laptop • System error or blue screen • Remotely (phone or internet) • At the pro’s location
Computer Repair
Beatrice T.
May 13, 2025
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Hired on Thumbtack
Awesome service! Thanks for bringing my laptop “Back 2 Life”!
Details: PC • Laptop • Slow computer performance • At the pro’s location
Computer Repair
Credentials
Background Check
Kenneth Banks
FAQs
How did you get started doing this type of work?
Back 2 Life Computer Repair Service was started in 2009 by Ken Banks after hearing numerous friends complain about how much certain computer repair stores charged for their services. Outrageous labor fees and extremely high flat rate fees caused many friends to just trash their old computer and buy a new one.
My primary focus is on Customer Service and Quality Work. I repair computers because I love what I do, not because I am trying to get rich! I have over 24 years of electronics repair experience and guarantee all of my work. As a retired Army Soldier, I know how tight money can get. My goal is to provide quality service at a price everyone could afford. I began providing services for family and friends and as word got out, business began to pick up.
Back 2 Life Computer Repair Service will bring your computer back to life and save you time, money and frustration.
What types of customers have you worked with?
My most common jobs are virus removals and operating system crashes. I do get a large amount of laptop screens that are cracked as well as damaged laptop keyboards.
What advice would you give a customer looking to hire a provider in your area of work?
Be careful of up front labor fees. You could find yourself overpaying for simple services. Talk to the service provider and explain the issue you are having. This will give you a feel of the provider as to if you are being treated like a customer or just another number.
