FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The price will depend on the stone you’ve chosen, and it’s for the whole slab, so make sure you need that much stone first. The sink, the faucet, the plumbing, the removal and any other details are charged apart, depending on your needs
- What is your typical process for working with a new customer?
I like to get to know you first, talk through what you need. If you need physical assistance, I will set you an appointment with Fite Casey, the guy who will guide you through everything. We will set an appointment for you to come to IGM located in Morrow, GA. 10 min south from Atlanta, to see the stones in person and you can expect new countertops within 2 weeks done easily in one day within a couple hours
- What education and/or training do you have that relates to your work?
I focus on customer service, my education comes from business management and psychology schools. I also collect books and stones