FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We require a 50% non-refundable deposit at the start of the project and the remaining 50% right before project hand-off. There is an automatic 3.5% processing fee added to all invoices. We believe in keeping things simple and flexible with absolutely no hidden fees. Let's chat about your goals and budget, and we'll come up with a plan that works for you.
- What is your typical process for working with a new customer?
We will set up a no-pressure chat to discuss your vision, hopes, dreams, goals, favorite TV shows, etc. We're all about keeping things moving without sacrificing quality. Turnaround time depends entirely on the scope of the specific project. We'll give you a clear timeline upfront, and we'll work efficiently to meet agreed-upon deadlines and get your project live ASAP.
- What education and/or training do you have that relates to your work?
We have years of real-world experience as freelance artists. We operate solely from Adobe Suite as industry standard, and hold our team to the highest standard of excellence.