- What should the customer know about your pricing (e.g., discounts, fees)?
I always ask as many questions as possible and from that information come up with a quote. There are never any hidden fees. We never ask for a deposit or any money beforehand. We only accept cash once the job has been completed. Our "in house" moving starts at $80 and goes up from there depending on how many flights of stairs, how many items and what the items are. Our deliveries start at $100 and go up from there depending on distance, flights of stairs, and heavy/awkward items. Our junk hauls start at $80 and go up from there depending on how much junk. How many flight of stairs. Items that cost more to be disposed of (tires, mattresses, paint, hazardous waste, propane tanks etc.) Heavy construction debris (wood, concrete, tiles etc.) We pride ourselves in using the dump as a last resort and usually are able to give away/donate furniture and other home goods that are in okay condition. We also recycle anything that can be recycled (paper, metal, cardboard). Depending on what kind of junk hauls we're doing sometimes we can go a whole week without ever going to the dump!
- What is your typical process for working with a new customer?
Same as a customer that has used us many times over. I ask as many detailed questions as possible. Once I have all the information I need I give the customer a quote. If the price works for them we go ahead and schedule them in at their convenience. The day of your scheduled job I always message about 1-2 hours before your scheduled window to confirm and then I message again once we are on the way with the ETA. I message one last time when we're 5 minutes away.
- How did you get started doing this type of work?
My partner and I both come from the film industry. Back in march the whole industry shut down and we just started doing random little jobs for people. We have a truck and a 6x10 enclosed trailer. So we started doing furniture delivery and junk hauls for people. We love it!