FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Slab Jones, we offer competitive and transparent pricing with no hidden fees. Rates are based on factors such as distance, item size, and delivery complexity. We provide free quotes upfront, and we offer discounts for repeat customers, multiple-item deliveries, and same-day bookings (when available). We strive to deliver reliable service at a great value.
- What is your typical process for working with a new customer?
Our process is simple and stress-free. First, we gather details about the delivery—such as the type of items, pickup and drop-off locations, and your preferred schedule. Next, we provide a clear quote and confirm the booking. On delivery day, our team arrives on time, handles your items with care, and keeps you updated throughout the process. We prioritize communication, professionalism, and customer satisfaction from start to finish.
- What education and/or training do you have that relates to your work?
At Slab Jones, our team brings hands-on experience in professional delivery, logistics, and safe handling of large and delicate items. We’re trained in proper lifting techniques, securing loads for transport, and navigating tight spaces to ensure every delivery is smooth and damage-free. Our background includes years of experience in residential and commercial deliveries, giving us the skills to handle jobs of all sizes with care and efficiency.