|Monday||7:00 a.m. to 5:00 p.m.|
|Tuesday||7:00 a.m. to 5:00 p.m.|
|Wednesday||7:00 a.m. to 5:00 p.m.|
|Thursday||7:00 a.m. to 5:00 p.m.|
|Friday||7:00 a.m. to 5:00 p.m.|
JW's Precision Lawn Care & Landscaping
About this pro
Mrs. S.Apr 24, 2018Verified
Writing a negative review is never something we want to do, but our experience needs to be shared. John's personality sold us from the get go - he was personable and knowledgable. We also liked the fact that he started his business from the ground up and was a smaller company. We like to support local businesses that may not have majority of the market share, but I think we regret that decision now. Unfortunately our home project was not a right fit for his company's capabilities. I'd say communication after week 1 was lackluster - changes that were made but never fully communicated back to us on a statement of work caused a lot of back and forth. When changes to the original plan were discussed, there was no follow-up in email or written form of cost implications - this ultimately leads us to believe that we were being taken advantage of. We think John is a decent guy and he has a solid crew - one employee in particular that worked on a Saturday by himself to fix a major irrigation issue - but he did not communicate changes in costs which is just simply unprofessional. We spent thousands of dollars on a complete overhaul of our yard including an irrigation system. John's employees admitted they were rushing to finish the job which resulted in not fully testing the irrigation system before sod was laid down. After the system was fully in place and sod was laid, they tested the system with the heads on and it wasn't working properly. The front yard had to be dug up and re-jiggered at which point everything seemed to be functioning properly, but 1 week later we notice massive leaks resulting in dying sod (that we also spend thousands of dollars on) and the inability to use the irrigation system at all. This is what really hurts - after sending John multiple pictures of the system he installed, he refused to come out and do what's right. He just told us to turn the water off. He also refused to replace the sod the died because it wasn't getting the water it needed from the system we paid him to put in. It's incredibly upsetting that the investment we put into this project is wasted. After giving John a couple chances to come out and do the right thing, we have had to hire another company to fix his mistakes. As new home owners, we feel completely taken advantage of but one thing is for sure, we have learned several valuable lessons from this experience. Photos of the faulty irrigation system are attached as proof. UPDATE: John reimbursed us for the cost of the sod and labor to install it, for which we were very appreciative.Jan 23, 2018Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Oftentimes, customers will receive multiple bids on their projects and receive cheaper pricing. However, many other landscapers will use lower quality products that won't look as nice or last as long. It is hard to get equal-quality bids in this business because the products come from so many different locations at different qualities.
- How did you get started doing this type of work?I started my business after retiring from being a police officer after 25 years. Landscaping has always been a passion of mine and I love that I get to do what I love.