About this pro
Honesty & Knowledge. Those two qualities together let us truly help our customers find the best solutions and the reward has been repeat customers and client referrals year after year. When customers refer us their friends and family and call us again for additional work, we know that our professional, knowledgeable team is providing high quality service. Being able to reach out to others in the community and help them solve their security needs as an independent business not a massive corporation. Everyday we work with a range of clients from homeowners to small businesses and large corporations. Each project and location has it's own unique needs and challenges. Helping out clients figure out the best way to protect your location or helping a client configure an awesome home theater system and seeing their enticement afterwards is a great reward.
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- What should the customer know about your pricing (e.g., discounts, fees)?Each job is different and every job has many components so the price is never a one size fits all. We are very budge concise though and take our clients needs into consideration at all times.
- What is your typical process for working with a new customer?The first step is to talk to the customer, usually over the phone to determine the clients project needs. From there a site inspection will be set-up if needed and a quote provided. During the quoting process addtional information will be presented to the customer such as product specs, refrences and insurance. Once the customer has approved the work we request a deposit to schedule and order equipment. Once the equipment has arrived the project will begin and is usually completed in 1-3 days depending on size and scope and final payment will be invoiced or collected.
- What education and/or training do you have that relates to your work?18 years of on the job training along with courses offered through suppliers.