Optiserve

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Introduction

Our business is based on making sure each and every customer receives service above and beyond. We know how it is to just want to have work done and feel the frustration of having to search and search. Our goal is to make sure you can simply give the assignment and watch it get done right the first time. Our professionals are detailed oriented and make sure your receive first rate service.

Overview

Hired 16 times

Background checked

11 employees

2 years in business

Payment methods

This pro accepts payments via Cash, Credit card, Stripe, Venmo, and Zelle.

Featured Projects

23 photos

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

3.5

2 reviews

5

50%

4

0%

3

0%

2

50%

1

0%

Rob H.

Nov 22, 2023

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Hired on Thumbtack

Your rate is $90 an hour, which is 40% higher than most. What you don’t post is that your minimum is $350. Seems like you’re using the site to get higher priced business but to our expense.

Details: Installation only • Roof • No, I will provide the lights myself • 1,000 - 2,000 sq ft • Props (Deer, Sleighs, Elves, etc.) • Residential

Optiserve's reply

I never interacted with this consumer nor did I provide any services whatsoever. The job was out of my area and the settings on my account need to be changed. It was a job that would take less than 30 mins and I am over an hour away. Due to this the consumer decided to write this very negative review but again this is not a customer of mine. You will see shortly some very positive reviews from extremely satisfied customers on all fronts. Thank You.

Holiday Lighting Installation and Removal

CW W.

Nov 26, 2023

The team was prompt and professional. I needed repairs done quickly and was pleased.

Credentials

Background Check

Jerretta James

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We have holiday discounts available.
What is your typical process for working with a new customer?
We have a five step process for all customers. Step 1: Connect Step 2: Create a personalized plan Step 3: Our professionals deliver top-notch service following the plan. Step 4: We ensure our service meets or exceeds your expectations. Step 5: Optiserv is here for any after-service support or future needs.
What education and/or training do you have that relates to your work?
All service reps have a minimum of five years experience and in many cases over twenty years experience in their respective field.