Got a plumbing emergency? We get how urgent and stressful that is. Our team can come today, so you can get your day back on track.
For over 25 years, Chen Plumbing has helped more than 20,000 homeowners across metro Atlanta solve their plumbing problems the right way. Our technicians go through ongoing weekly training, are background checked, drug free, licensed, insured, and arrive in fully stocked trucks ready to complete most repairs same day.
We’re proud to have been named a Nextdoor Neighborhood Favorite multiple years in a row, maintain an A+ rating with the Better Business Bureau, be voted Best of Gwinnett, and be a member of the Gwinnett Chamber of Commerce.
Overview
Hired 50 times
Background checked
20 employees
28 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2024
Services offered
Project type
Garbage disposal replacement
Garbage disposal installation
Disposal type
Continuous feed (common)
Batch feed
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Great 4.7
121 reviews
5
92%
4
1%
3
0%
2
0%
1
7%
This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Najat w.
Aug 9, 2025
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Hired on Thumbtack
We called Chen Plumbing they came check our pipe even we didn't use their service still they gave us helpful information and suggestion , we appreciate their work value that helps some people like us. We really recommend them and we can use them in the future.
Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • Sink • House
Plumbing Pipe Repair
Tristan T.
Dec 1, 2025
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Hired on Thumbtack
Great experience with this team. They fixed my service line the day after assessing the problem.
Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • House
Plumbing Pipe Repair
Lindsay F.
Mar 30, 2025
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Hired on Thumbtack
Highly recommend Chen Plumbing and will use again! We lost water after a storm and they were able to come out early the next day to diagnose and fix.
Details: Leaking or burst pipes or appliances • Entire building • Toilet • Sink or faucet • Shower or bathtub • Washing machine • Water heater • Dishwasher • Garbage disposal • Other appliance or fixture • House
Emergency Plumbing
Mark A.
Apr 22, 2026
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Hired on Thumbtack
Dawson and team were very nice and thorough. completed the workin a day and so far I have been very pleased.
Details: A few pipes • Other plumbing installation or replacement • Condo/Apartment
Plumbing Pipe Installation or Replacement
Nick H.
May 7, 2026
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From Google
Ive had Chen Plumbing save the day a few times due to old sewage lines. Always fast, professional, communicative and first class service. Highly recommended.
Chen Plumbing's reply
Thank you, Nick! We're grateful for your kind words and are glad to hear that our team, including Chen Plumbing, has been there for you when needed. Your recommendation means a lot to us!
Credentials
Background Check
Michael Chen
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
At Chen Plumbing, we are committed to transparent pricing. Our quotes include all costs upfront, with no hidden fees.
What is your typical process for working with a new customer?
At Chen Plumbing, we prioritize clear communication and transparency from the start. We begin by giving you a 30-45 minute courtesy call before our arrival to ensure you're prepared and informed. We also keep you updated throughout the day, so you will always know the status of your appointment. Once on site, our plumber will assess the situation and provide a written quote for you to review and approve before any work begins, ensuring you are fully aware of the costs involved with no surprises. We believe in transparency with our pricing and strive to make your experience as smooth and hassle-free as possible.
What education and/or training do you have that relates to your work?
Founded in 1998, we are a 3rd generation family-owned and operated plumbing business. We are master licensed, insured, and all our employees are certified and background checked.
