FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We try to provide best value to our customers at the most competitive price. We have a free home security system offer that includes one Master Control Panel, a color touchscreen keypad, sensors for all exterior doors, a motion detector or a glassbreak detector, a cell radio communicator module, a 24 hour lithium backup battery, a high decibel siren/sounder, one yard sign and warning decals at zero upfront cost to the customer. All that the customer has to do to qualify for that offer is agree to monitor their new system through American Guardian. We also offer up to a 26% discount on monitoring if the customer prepays for a designated term of monitoring. We also are running a special now where we waive the cost of the installation of a Ring Video Doorbell camera with the activation and installation of any of our monitored security systems. In another promotion we offer our new customers a $100 Visa Gift card when they activate their monitored security system through American Guardian. We also promise to match or beat the price of any local competitor, large or small, on month to month security monitoring on an apples to apples comparison.
- What is your typical process for working with a new customer?
Whenever an individual requests a quote from us I reply to them as soon as possible giving them some background information on our company and then I ask them to text me their contact information so that I can discuss their project in detail. That way I can quickly furnish them with their most competitive quote very quickly.
- What advice would you give a customer looking to hire a provider in your area of work?
The advice that I would give a prospective customer is to thoroughly check out the low voltage security alarm dealer before doing business with them. For example do they have a brick and mortar business or do they work out of their home or truck? Google their business address to see what their office looks like. Do they have a Low Voltage license? Do they have both General Liability Insurance and Workman's Compensation Insurance? How long have they been in business? Can they show you a copy of their business license? Do they have any past or pending lawsuits against them or their company? Remember if one of them falls from a ladder while working at your home if they are not insured it could cost you millions. Are they an accredited member of the Atlanta Better Bureau with an A+ rating with zero complaints on their record like American Guardian is? Some well known, highly advertised companies in the Atlanta area have literally hundreds of customer complaints on their record. Be sure to stay away from those companies. Do they offer quality UL listed monitoring with at least six fully redundant monitoring centers monitoring their customers' homes simultaneously or do they contract their customers out to a marginal, third tier monitoring station with only one command center. There is a vast difference in the quality between monitoring companies. Do they have numerous, legitimate, Google, Home Advisor and Thumbtack reviews or do their reviews appear to be fake, paid for, or sketchy? Do they offer a warranty on the equipment they sell as well as a warranty on their labor and workmanship? These are some questions to ask a potential Low Voltage security provider before you decide to do business with them. Remember there is more to consider besides a low price quote when selecting a company.