FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing You Can Trust • Rates depend on your property size and cleaning needs. • Choose from Standard or Premium packages, plus optional add-ons. • No hidden fees — we’ll always discuss extra costs upfront. • Flexible and emergency scheduling available. • We don’t clean homes with pets right now. • Discounts for regular clients. • Easy payments accepted.
- What is your typical process for working with a new customer?
How It Works 1. You reach out — call, message, or Thumbtack. 2. We chat about what you need and give a clear quote. 3. We schedule a time that works — even last-minute! 4. We clean your space, on time and thorough. 5. We follow up to make sure you’re happy. 6. Want regular cleanings? We offer discounts and easy scheduling.
- What questions should customers think through before talking to professionals about their project?
Questions to Think About Before Contacting a Cleaning Professional • What type of cleaning do you need? (e.g., Airbnb turnover, office, deep clean) • How often will you need the service? (One-time, weekly, biweekly, monthly) • What size and layout is your property? (Number of bedrooms, bathrooms, square footage) • Are there any special requests or areas to focus on? (Oven, cabinets, floors, etc.) • Do you have any pets or allergies we should know about? • What’s your preferred cleaning schedule or time frame? • Are you interested in any add-on services? • What’s your budget for cleaning services? • How do you prefer to pay? (Cash, card, online payment)