FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My estimated price in the application of thumbtack is not accurate. It's just an around estimate to be able to give you an accurate price of my services. It will all depend on the size of your home and what you’d like me to clean. First I must visit your home before I can provide an accurate estimate to evaluate how long it will take me to clean your home by hand. A 1,000 square feet of house may take 1.5 hours to clean, a 3,000 square feet home may take 3 hours to clean, Different types of jobs or homes may take more or less time to clean it all depend on what I’m handling with or what kind of service you are looking for.
- What is your typical process for working with a new customer?
I enjoy meeting new customers face to face and LISTENING to them. What they need to be done? I know letting someone in your home or any kind of cleaning involves trust. Feeling comfortable knowing exactly what is going on around your home. When I meet with a new client we spend a few minutes going over any concerns and problems around their home. With all customers, I first start with a free estimate. We also explain what they can expect during and after the service is complete, including details of the cleaning process. Next, I will write or give them and present a price to the client, and once upon approval from the customer, I then start the process, while keeping the customer up to date every step of the way. With us, there is no guesswork. I hope to convey to you that the cleaning needed is a trustworthy .
- What questions should customers think through before talking to professionals about their project?
My main job and task as house cleaners is to give the house a sparkly clean. However, as no two houses are the same and each family is unique, the cleaning needs and requirements differ. As homeowners, you may want to share a set of rules or boundaries that you would like me to follow before the day of cleaning services. You should always give clear and detailed instructions beforehand or upon my arrival time and date. The same goes when you have certain problem areas in the house that you would like me to pay extra attention to. With effective communication, the cleaning needed can acknowledge and understand what you are expecting me to do Please Read before contacting me Follow these preparation tips before my arrival 1. Pick up household items like books, clothing, dishes, or toys scattered around the house may slow down or hinder the cleaning process. Tidying up and organizing the house rooms before I arrived ensures that I can focus most of my time on doing the actual cleaning, i.e. dusting the furniture, mopping the floors, vacuuming the carpets, scrubbing the surfaces, etc. If you have an area that need more extra attention make sure you communicate that to me before or upon my arrival. 2. Pick up any important documents such as insurance, paperwork, bank statements, or bill . placing them in a secure spot, or leave a "do not touch " note on them before I arrive. 3. Secure valuables such as jewelry, small electronics, and loose cash . If you haven't built up a high level of trust with me as your house cleaner, protect your peace of mind by placing valuables in a secure area such as a locked room or inside your vehicle's trunk. 4.In case you have pets, find a good spot for your pets so they’re safe and secure while the cleaning is in progress., it may be a good idea to secure them in a crate or locked room before I arrive to clean. A big enclosure if you have pets in home a vacuum must be provided as to why my next client might or may not be allergic to pet . 5.Keep the kids safe and occupied.Having kids that are constantly running around and standing in the way can be rather difficult and distracting.. More importantly, it can be dangerous when your children are playing around the heavy electrical appliances such as a vacuum cleaner with wires lying across the floors. Keeping your kids occupied is one of the ideal ways to keep them away from the cleaning equipment and solutions that can cause some accidents. Have your kids play in the yard or in another room which can then be cleaned last. This can assuredly help your kids stay safe while making your house clean. 6. Identify and repair any broken items around the home .Giving your home a quick inspection for any broken or damaged items so you don’t accidentally blame me for the damage I didn't do. 7. If you are plan to be away during your home cleaning, or if you're setting up service for the first time, make sure I have access to an entry key, as well as any special instructions for turning off a home security system 8.Be polite and patient to me . If there are places that I may have missed or if you think it was done poorly, don’t be afraid to politely ask me to redo that area. Overall To ensure we provide your home with the highest quality of care, we don’t typically: * Clean toys * Clean the inside of your fireplace * Pick up clutter * Clean your iron * Do laundry * Wash dishes I want to make sure that all of your belongings are in the right place when I leave, which is why I leave these organizational tasks to you. However, I'm happy to clean the inside of your cabinets, stove, and refrigerator upon request.