FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, with no hidden fees. We offer both in-office and mobile services for your convenience. Mobile services include a standard travel fee starting at $65, depending on distance. For services like CPR training and drug testing, we provide group discounts and custom pricing for businesses or large teams. Payments can be made via credit/debit card (4% processing fee applies), Zelle (no fee), or invoicing for corporate clients. After-hours or last-minute appointments may include an additional fee.
- What is your typical process for working with a new customer?
Our process is designed to be seamless and professional: 1. Consultation – We assess your needs (drug testing, CPR training, phlebotomy, etc.) 2. Customized Quote – Transparent pricing tailored to your service type or group size 3. Scheduling & Confirmation – Convenient appointment times with clear instructions 4. Service Delivery – On-site or in-office services performed efficiently and professionally 5. Documentation & Follow-Up – Results, certifications, or reports delivered promptly We pride ourselves on reliability, accuracy, and a smooth client experience from start to finish.
- What education and/or training do you have that relates to your work?
I am a Certified Medical Assistant, LPN, Certified Phlebotomist, and Certified Postsecondary Instructor with a Bachelor of Science degree. Our team is trained in DOT and non-DOT drug testing procedures, phlebotomy, CPR (American Red Cross standards), and occupational health services. We also operate under a CLIA Certificate of Waiver, allowing us to perform approved point-of-care testing in compliance with federal laboratory regulations. All services follow strict guidelines, including 49 CFR Part 40 for DOT testing, ensuring accuracy, compliance, and professionalism.