FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and upfront—no hidden fees or surprise charges. Every quote is based on the size of the home, cleaning type, frequency, and any add-on services requested. We offer discounted rates for recurring services and occasional promotions. Pricing is confirmed before service, and appointments are secured only after payment to ensure reliable scheduling.
- What is your typical process for working with a new customer?
We start by gathering a few details about the home and the customer’s needs. Once reviewed, we provide a clear, exact quote. After the invoice is paid, the appointment is scheduled on a first-come, first-served basis, and the assigned housekeeper reaches out prior to service. Our goal is a smooth, professional experience from start to finish.
- What education and/or training do you have that relates to your work?
Our team is trained in professional residential cleaning standards, proper sanitation practices, surface care, and efficient cleaning techniques. We use proven methods and quality products to protect each home while delivering consistent, high-quality results.