This pro has verified their business license with Thumbtack.
Licensed
This pro has verified their business license with Thumbtack.
Heater problems
Responds in about 3 hours
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About
Licensed & insured plumbers specializing in water heaters.
Based in Temple, serving Villa Rica, Dallas, and West Georgia.
We handle water heater repair and replacement, tank or tankless, gas or electric.
If it involves hot water, we handle it 👍
Services: • Diagnostics & emergency repair
• Full replacements
• Tankless install & descaling
• Expansion tanks & pressure issues
• Flush & maintenance
Flexible scheduling, including evenings when available.
We do clean, straightforward work, no surprises, honest pricing.
Not sure what’s going on? Send a message and we’ll help you figure out the next step.
Overview
Hired 4 times
Serves Temple, GA
Background checked
License verified
2 employees
Business hours
Sun6:00 am - 9:00 pmMon6:00 am - 9:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.
Customers rated this pro highly for value, professionalism, and responsiveness.
Exceptional 5.0
67 reviews
5
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Sandie G.
Mar 15, 2026
•
From Google
We had a problem with our hot water pressure being super low. Turns out our 22 year old hot water tank needed to be replaced. This company gets a 5 star from us because of the prompt and professional service! Tommy was a pleasure to work with! We now have plenty of water pressure and hot water! Thanks for doing such a great job!!
Shanks Onsite Services, LLC's reply
Thank you so much, Sandie! We’re really glad Tommy was able to get your new electric water heater installed and take care of the pressure issue with the PRV and expansion tank. It means a lot that you trusted our family plumbing company and took the time to leave such a kind review. If you ever need anything in the future, we’re always happy to help!
J M.
Feb 10, 2026
•
From Google
Tommy saved us from an unexpected waterheater disaster. He did an amazing job replacing our old one and he let me watch and explained things to me which was pretty awesome, tbh. Would definitely recommend!
Shanks Onsite Services, LLC's reply
Thank you so much for the great review! We’re really glad Tommy could help get everything taken care of and walk you through the process. As a local, family-owned business here in West Georgia, it means a lot to us that you chose and recommended us!
Warren L.
Feb 14, 2026
•
From Google
Tommy and Wesley did a great job on repairing my plumbing problem with the Apex pipe. He went over and beyond and replaced that whole section. I was very pleased I Would recommend their services great job
Shanks Onsite Services, LLC's reply
Thank you so much for the kind review! We’re glad Tommy and Wesley were able to properly repair the Apex pipe and address the plumbing leak by replacing the affected section. When it comes to plumbing leak detection and pipe repair, we believe in correcting the issue the right way so it’s handled thoroughly.
We truly appreciate you trusting Shanks Onsite Services, LLC. As a family-owned plumbing company serving Dallas, Georgia and the surrounding West Georgia communities, it means a lot when customers recommend our work.
If you ever need plumbing leak repair, pipe replacement, or any other plumbing services in the future, we’re always here to help.
Denise J.
Mar 12, 2026
•
Hired on Thumbtack
Professional and punctual! Evrthing done same day. we have hot water tonight! Thanks Guys!!
Details: Repair • No hot water • Gas tank • Basement • House
Shanks Onsite Services, LLC's reply
Thank you, Denise! We’re glad we could get your hot water restored the same day. We appreciate you trusting Shanks Onsite Services for your water heater repair.
Water Heater Repair or Maintenance
Amanda M.
5 days ago
•
From Google
Shanks Onsite Services were wonderful to talk to. They came out and gave me a quote on a project I want worked on and felt well informed and heard
Shanks Onsite Services, LLC's reply
Thank you so much, Amanda! We enjoyed talking with you and appreciate the opportunity to come take a look at your project. If you think of any other questions, we’re happy to help. Thank you for the kind review!
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We offer straightforward, honest pricing with no surprises. After diagnosing the issue, we provide clear options before any work begins so you can make the best decision for your home and budget.
Our standard service call covers diagnosis and will be applied toward the repair if you move forward with us. We also offer competitive pricing on water heater replacements, including tank and tankless options.
No hidden fees. No pressure. Just honest plumbing done right.
What is your typical process for working with a new customer?
We start by listening. Whether it’s a leak, no hot water, or you’re considering upgrading to tankless, we’ll ask a few questions to understand what’s going on.
From there:
1. We schedule a convenient time.
2. Perform a full inspection and diagnosis.
3. Explain the issue in plain terms.
4. Provide clear repair or replacement options.
5. Complete the work efficiently and clean up before we leave.
Our goal is to make the process stress-free and leave you confident in the work done.
What education and/or training do you have that relates to your work?
We have hands-on experience in residential plumbing, specializing in water heater repair and replacement (gas, electric, and tankless). We stay current with manufacturer guidelines, local plumbing codes, and best installation practices to ensure safe and reliable work.
As a locally owned and family-operated business, we take pride in doing every job the right way, not the fast way.
