FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every estimate is free, on-site, and no obligation — we can usually get out the same business day. We don't publish per-square-foot prices because floor condition varies too much for one number to be honest. Instead, you get a written, itemized estimate broken down by material and labor, so there are no surprises. The biggest factor on price is whether you need a full sand-and-refinish or just a screen and recoat, and we'll tell you straight which one your floor actually needs. Other things that move the number: square footage and layout, existing damage (pet stains, deep scratches, cupping), stairs, wood species, stain, and finish system. Financing is available up to $100,000 with interest-free options starting around $30/month, subject to approval. Every install and full refinish comes with a 1-year warranty.
- What is your typical process for working with a new customer?
1. Book online, call, or text — pick a time on our live calendar and add your address and floor details. 2. One of our crew comes out, measures the space, looks at the floor's condition, and answers your questions. 3. You get a written, itemized estimate with materials and labor broken out. 4. Pick a start date that works for you. 5. On the job: we seal off and cover areas we're not working on, prep the floor, sand with a dustless planetary system hooked to a containment vacuum, apply the finish (Bona Traffic HD, hardwax oils like Rubio Monocoat, or your choice), clean up, and walk the floor with you before we leave. Same trained crew from the first pass to the final walkthrough — no subcontractors.
- What education and/or training do you have that relates to your work?
25 years of hands-on experience in hardwood flooring and construction, with over 10,000 jobs completed in Georgia. Owner David Brannan trains every crew member himself and still oversees standards on job sites. Our training is practical: stain chemistry, finish sequences (water-based, oil-based, and hardwax oil systems), how different species like red oak, white oak, and cherry behave under sanding and stain, and running multi-disc planetary sanding equipment with dust containment. We're fully insured with general liability and workers' compensation.