How we’re rewarding our pros for their partnership.
Thumbtack•Last updated Apr 11, 2022
Last updated Apr 11, 2022
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At Thumbtack, we recognize the essential role our pros play in helping homeowners continuously care for their homes. Which is why we set out to find a new way to reward the thousands of professionals who provide top-notch service to their consumers, and make sure they know their hard work doesn’t go unnoticed. From that goal, Thumbtack Pro Rewards was born: a new loyalty program that celebrates remarkable pros who consistently provide great service.
With Thumbtack Pro Rewards, pros can access resources designed to help them book more profitable jobs, grow and manage their businesses, and receive recognition for their hard work. We designed the program based on insights from pros themselves — what they needed and wanted most out of their partnership with us.
“We love to meet people and help them with their home improvement needs. Owning our own business gives us the opportunity to make our own schedule and meet our clients’ needs at the same time. One piece of advice to anyone starting their own business is to take advantage of what Thumbtack has to offer. We started our handyman business with a handful of referrals from family and friends. Then we found Thumbtack — and our business has thrived!” — Jen and Ron Trask, Thumbtack pros
Each quarter, pros can qualify for the Pro Rewards program by fulfilling various steps, like completing a background check, responding to leads quickly and providing excellent customer service to their communities. Currently more than 60% of our pro base is part of our Pro Rewards program, and growing.
What’s more, pros can qualify for increasing access to tools, support and resources across three levels — Silver, Gold and Platinum. Exclusive Thumbtack Pro Rewards benefits include success workshops to help them scale and grow their business, faster support (including getting to skip to the front of the line), and other features like premium phone support, free marketing courses, concierge support (helping you with refund requests, collecting top notch reviews from your customers, personalized coaching and profile recommendations), and more.
Additionally, Gold and Platinum pros are able to participate in quarterly surveys and focus groups, and get a chance to be featured in Thumbtack marketing. By opening a new forum for pro feedback, we’re able to identify opportunities to enhance our support for small business owners in 2022 and beyond.
And last but not least, Platinum pros receive our Top Pro badge — a trusted symbol of reliability that’s displayed on their profiles and in search results. Consumers look for it as a symbol of high-quality service and great customer service.
We’re excited to hit the ground running in 2022 and continue helping homeowners care for their homes. Building on our rewards program for the professionals who provide excellent service is just part of the plan. You can find additional information on our Pro Rewards program here.
You can sign up to become a Thumbtack pro at www.thumbtack.com/pro
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