Ohana Chem-Dry

Ewa Beach, HI

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About this pro

How does your service stand out?

We take the time to do the job right so we can maintain a zero rework with our customers. Our carpets come out clean using green certified cleaning products and they dry within hours....not days to reduce the likelihood of mold. We also do upholstery and drapery cleaning, tile/stone care and vinyl composite tile strip, clean, seal and protecting top coat.

What do you enjoy about the work you do?

I enjoy meeting people and solving problems they may have with thier flooring or upholstery. I am able to tap into my knowledge of construction as a former land developer plus what is probably the largest data base of carpet cleaning solutions for problematic stains at Chem Dry corporate which by the way is owned by Harris Research Inc.

Location

Ewa Beach, HI 96706

Years in business

2

Number of employees

3

Times hired on Thumbtack

50

Reviews

33 Reviews
  • Capt. M. May 8, 2017
    Commercial Carpet Cleaning
    Verified Review
    Thorough & considerate
  • Vic J. Mar 1, 2017
    Floor Cleaning
    Verified Review
    Get what you pay for...and MORE!!! Shine!!!
    I was really concerned about the cost, but Frank put my mind to ease when he described the level of service I could expect. And then...Wow...they exceeded it!!! I was tremendously surprised and thrilled with the extreme effort they put into the job and their "only the best", "done right" thoroughness. They had all the right tools, equipment, supplies and manpower to do a World Class Job!!! I'm thrilled with the outcome!!! I highly recommend them (5 out of 5 stars) to anyone with tile floors!!!
  • Kinga O. Sep 25, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Thank you Ohana Chem-Dry!
    The service was quick, efficient and with great result! Frank even sent pics of the cleaned couches before they left the apartment and they looked beautifully clean! Excellent service! Thank you Ohana Chem-Dry and I sure will count on you next time again!
  • Amy V. Sep 20, 2016
    Carpet Cleaning
    Verified Review
    So happy with nice clean carpets! Thanks Frank!
    Frank Kelso did a great job! He was respectful, accommodating and thorough. Thank you Frank!
  • Christine H. Sep 4, 2016
    Top Quality Service
    Mr. Frank Kelso did an awesome job in cleaning my Turkish rugs. He's truly a professional and takes pride in his work. He recognized the high traffic area in one of my rugs and got all the dirt out. I highly recommend Mr. Frank Kelso. He definitely knows quality. Christine
  • Sara R. Sep 3, 2016
    Carpet Cleaning
    Verified Review
    Fast and thorough at a fair price
    Really superior carpet cleaning results!
  • Archer G. Sep 1, 2016
    Carpet Cleaning
    Verified Review
    Honest - Professional
    Fine work. No lost leader pricing. Very professional!
  • Sally A. Aug 16, 2016
    Carpet Cleaning
    Verified Review
  • Monique C. Jul 29, 2016
    Carpet Cleaning
    Verified Review
  • Courtney M. Jul 16, 2016
    Carpet Cleaning
    Verified Review
  • Ben W. Jul 15, 2016
    Carpet Cleaning
    Verified Review
  • Richard A. Jul 2, 2016
    Carpet Cleaning
    Verified Review
    Very nice man. Very informative and knowledgeable. Carpet looks great!
  • Elizabeth D. Jun 9, 2016
    Floor Cleaning
    Verified Review
    Frank is passionate about what he does and it comes through 10 fold in the end product! He did a fantastic job cleaning several different types of flooring materials andnow my home sparkles. Thanks Frank!
  • Samantha P. Jun 9, 2016
    I got my rugs back and they are suppose to be white which they are not. We wanted to get them clean before our move. The service to come get them was fast and really easy which I liked. After he picked them up he had them for well over a mouth which I'm very understandable about having a heavy work load. Anyways when I got them back they looked just as dirty as they did before he took them. I didn't want to say anything cause I didn't want to make a fuse and I thought it was ok. Then after a day or so sitting in the back room I kept smelling a strong dog smell. ( we have dogs but I'm a clean freak so normally I can smell it if somethings not clean.) I had my husband quick where it was coming from and it was coming from the rugs we supposedly just got cleaned. mind you we got them spot and pet treated so it shouldn't have any pet smell still. Like I said looks and smells the way it did before he took them and we paid almost 300 bucks. long story short I decided to do a small spot on the area of the rug that was still dirty with my own carpet cleaner from Sears, nothing to fancy and the one little spot came right out with no dog smell. So I pretty much paid 300 bucks for no reason. I could have easily done it myself. I don't know if it was just rushed due to us telling him we were moving soon or what but I'm a little disappointed.
  • Emily S. May 3, 2016
    Carpet Cleaning
    Verified Review
    Such a great guy, super nice and did a great job on our carpet. Definitely recommend him!
  • Cess D. Apr 24, 2016
    Carpet Cleaning
    Verified Review
  • Mika J. Mar 21, 2016
    Carpet Cleaning
    Verified Review
    Frank was great, very reliable and professional. He try to clean all spots, carpet look great after cleaning, almost like new. Help us also with some advises regarding spots cleaning . Highly recommended.
  • Frankie M. Mar 19, 2016
    Carpet Cleaning
    Verified Review
    Frank did an amazing last minute carpet cleaning job for me. He is so professional and really dilligent when he does his work. I am keeping his number and referring all my friends to him. I dont want to overwhelm him with too much people but i will refer a good amount of people in increments. He has such awesome customer service and super friendly.
  • Nick N. Feb 19, 2016
    Carpet Cleaning
    Verified Review
  • Levi K. Feb 14, 2016
    Carpet Cleaning
    Verified Review
    Great job, kind gentleman, and let you know ahead of time what spots might not come out so easy.
  • Laura J. Jan 28, 2016
    Steam Cleaning
    Verified Review
    Frank did a great job cleaning my wool carpet and my mattress. There were a few stains that did not come out but he tried hard to get them all out. The carpet looks so much better and I'm happy to be sleeping on a clean mattress. The carpet and mattress both dried quickly. He is very professional, trustworthy, and takes pride in his work.
  • Alison S. Jan 28, 2016
    Carpet Cleaning
    Verified Review
    Contractor was on time, very professional, did an excellent job cleaning our carpet. We will definitely use Ohana again for carpets and other cleaning jobs.
  • Arlene M. Dec 20, 2015
    Carpet Cleaning
    Verified Review
    Frank is very personable; did not try to oversell, gave his honest opinions and worked efficiently! I highly recommend his services! Mahalo Frank!
  • Justin G. Dec 1, 2015
    Carpet Cleaning
    Verified Review
    Frank and his son did a great job. Definitely recommend them for future carpet cleanings.
    Frank K. Dec 13, 2015

    Thank you Justin for taking the time to tell others of my service quality.

  • Dave D. Nov 28, 2015
    Carpet Cleaning
    Verified Review
    Frank is a super nice guy, very trustworthy. I had him clean out carpets in our house. He did a fantastic job on the carpets. Very thorough, prompt and a great price.
    Frank K. Nov 29, 2015

    Thank you Dave. Have a safe journey and Merry Christmas to you and your family. Also thank you for the boy and girl toys for my toy drive for the Toys For Tots.

  • Jackie B. Nov 8, 2015
    Steam Cleaning
    Verified Review
    I will be hiring Frank to service our carpets, again, and even to treat our new carpets when the time comes. Frank was truly outstanding. I would give him six stars if I could. He came when he said he would. He cleaned our carpets thoroughly and professionally. He took extra care on some difficult areas and brought them back to life. Frankly, I can't say enough good things about Frank.
    Frank K. Nov 29, 2015

    Thank you for taking the time to tell people about your Ohana Chem Dry experience and thank you for the 6 stars...lol. I also want to thank you for donating the toys for Toys For Tots so kids can have a true Merry Christmas. Frank Kelso Ohana Chem Dry

  • Connie S. Sep 29, 2015
    Floor Cleaning
    Verified Review
    Frank K. Oct 7, 2015

    Thank you for the review Connie. Do you need some floor cleaner? I will be in your area tomorrow. Frank Kelso Ohana Chem Dry

  • Shannon S. Sep 14, 2015
    Carpet Cleaning
    Verified Review
    Outstanding work done on a 3br house including the hallways and stairs. Very fast and efficient, and very friendly and professional. Great work and I will definitely be recommending Ohana Chem Dry to everyone else who needs to clear military housing!
  • Melissa M. Sep 13, 2015
    Awesome job! Frank and his sons deep cleaned and sealed my grout. They did an amazing job and I am very happy with the results. Definitely recommend his company!
  • Tim W. Sep 3, 2015
    Carpet Cleaning
    Verified Review
    Frank does a through job and is enthusiastic about his work, knowledgeable and very friendly. We would highly recommend him to anyone needing their carpets cleaned.
  • Philip M. Aug 30, 2015
    Carpet Cleaning
    Verified Review
    I highly recommend Frank, We paid a bit more than he was asking as his work and efforts were OUTSTANDING..! Franks is really very hard working, honest and pleasant. We will recommend him to our friends and neighbors... Great experience... Go Frank...! you're the best in the west..! Philip and Maria
    Frank K. Sep 6, 2015

    Thank you Phillip for taking the time out of your busy schedule to provide a review. Let me know when you want me to give you the stone cleaning, polishing and sealing estimate. Frank Kelso Ohana Chem Dry

  • Kevin S. Aug 18, 2015
    Steam Cleaning
    Verified Review
    Frank K. Sep 6, 2015

    Thank you Kevin for the 5 stars. I have been visiting your store to see how well the carpet has been holding up and been doing some spot removal as well to get a good sense of what will work well for you in services I provide. You will be hearing from me soon. Frank Kelso Ohana Chem Dry

  • Rob L. Aug 8, 2015
    Frank did an amazing job for my small house in Alewa Heights in Honolulu. The very old carpet that we had in our rental looked great and the landlord was very happy as it was much cleaner then when we rented it. We got our full deposit back needless to say. I would highly recommend Frank and Aloha Chem Dry to anyone. He showed up on time, set up and worked way longer than I ever imagined. Plus he is a very very nice person. Many mahalos to Frank! Thank you for reading this. Rob L. Honolulu HI
    Frank K. Aug 10, 2015

    Aloha Ron and Aloha Chem Dry. I personally want to thank Linda at Aloha Chem Dry for referring Ron to Ohana Chem Dry and Ron thank you for taking the time to review Ohana Chem Dry and myself. I truly try hard to live by the word Ohana. It is our mission statement and core business value. Thank you for the opportunity and please let me know if we can do anything of service for you because you are family. Frank Kelso Ohana Chem Dry

Q&A

What is your typical process for working with a new customer?
We always inspect the work to be performed to see if there are issues beyond the sight unseen estimate that was given. Because Thumbtack is very limited in the type of information provided, we are not able to give a proper estimate at times and in most cases we honor our estimate unless the information supplied is too inaccurate. Not all sofa's are the same such as a 3 piece sectional sofa versus a 3 person sofa. The best way to avoid a situation such as this is to ask us to come out and provide you with a proper consultation and estimate or send us a photo via cell phone or email. When we give you a price, there are no surprise charges such as a $10 processing fee for using your credit card as we have heard about from one customer. The price we give is the price you pay and not a penny more.
What education and/or training do you have that relates to your work?
As a Chem Dry franchisee, we are required to go through continuing education and our training meets or exceeds IICRC requirements. I particularly enjoy learning new techniques to bring to my customers and as I tell my kids, when you stop learning, you stop living.
Do you have a standard pricing system for your service? If so, please share the details here.
We do have a pricing based on the number of rooms based on maximum square footage(room size averages) and for homes that have above average size rooms we have prices by the square footage. Call us for the information and our consultations/estimates are free.
How did you get started doing this type of work?
I have always owned my own businesses since high school. I have invented products, made crtical rotary components and been in land development. Even though I have an independent source of income, I wanted a business that could grow, be a part of the community and offer my kids the opportunity to be a part of it too. It also had to be a business that could be run from a home. This business meets all those requirements and is very rewarding. For me, it's not just a carpet and upholstery cleaning as well as tile care business. It is much more, it is about providing a service to people, families and other businesses who are also composed of people. I not interested in becoming rich but rather be wealthy....there is a big difference. Speaking of difference, I am building a company to make a difference in people's lives as well as thier homes and businesses. We did our Toy and Food drives and will do more community service in the coming months.
What types of customers have you worked with?
We have worked for all types of customers both residential and commercial. We even have done boats and cars....still waiting to do an airplane and We are up to the task. We treat everyone as a unique individual which is in keeping with our core values....Ohana....as we say, you are treated as family and not just as another customer.
Describe a recent project you are fond of. How long did it take?
Doing to Arizona Memorial Ranger offices and theaters was a tremendous opportunity for us and challenge too. Over 5000 visitors go through the theaters every day and cleaning them was quite a challenge when considering the amount of dirt and grime collected in the carpets. We will continue to work with the facility maintenance manager to help with reducing the cost of maintance of the carpets and providing a cleaner, drier and healthier environment.
What advice would you give a customer looking to hire a provider in your area of work?
A professional would much rather see your flooring or upholstery to give you the best choice for your budget and situation. Another thing to look for is to see how well the equipment is maintained and has it been cleaned for the next job. Before we even start a job, we inspect with the customer the carpet and upholstery and offer solutions to thier area's of concern. We also invite our customer to come out to the van to see our equipment and see what makes what we do different than anyone else. Make sure the professional you choose has a current and in force insurance policy and is licensed. I have been asked if I do flea treatment. There is no carpet cleaning company that I am aware of that can offer this service and you should stay clear from any company with such claims. Call a pest control company that carries the proper licensing and verify the licensing. To offer such a service, the service provider must have a contractor's license, hazardous materials permit, special insurance to start with. When we talk to our customers, we want to educate and provide them with information so they can make good decisions for thier needs. We don't sell anything but rather let our customers know what we have that may be of interest. This is how we treat our customers and should be how any professional business conduct business that you deal with but we go the extra mile and treat you as family. We are in the relationship business and want to continue to serve you and help solve your problems. Isn't that why you called to begin with? We belong to the Better Business Bureau, Carpet and Rug Institute and the Honolulu Board of Realtors. Check to see how engaged the service provider is in your community. That is a sign of a business looking to be more than do carpet cleaning, they are,looking for a long term relationship with you and those around you. I am certified to Chem Dry standards which either meet or exceed the IICRC certifications. Chem Dry contributes information to the Carpet and Rug Institute who sets the standards for the IICRC certification by which all others should follow so in essence those who do follow those standards are following those of mine. We do have proprietary cleaning products that no one else can get other than a Chem Dry franchisee which are superior and we are accepted as the preferred choice of cleaning methods to keep your carpet warranty in force without exception unlike other carpet cleaning methods such as steam cleaning which can possibly void your carpet warranty.
What questions should customers think through before talking to professionals about their project?
Carpets could last a long time if maintained and they act as a air filter for your home collecting dirt in the air. Our method of cleaning is superior compared to the other methods which leave you with a wet padding as well as wet carpet that takes days to dry. We are able to deep clean using Hot Carbonation Extraction(HCE) so there are no soap residues left behind to attract dirt and hold it in the carpet. We use much less water so your carpets dry faster so mold is less likely to form. We also offer carpet protectant so those spills and dirt collection is easier to clean and our carpets stay clean longer since the treatment releases the dirt during vacuuming.