Ohana Chem-Dry

4.7
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(38)
4.7
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38 reviews
5
87%
4
3%
3
5%
2
5%
1
0%
Customers rated this pro highly for responsiveness, punctuality, and work quality.
  • Thumbtack Customer

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    Dec 21, 2017
  • Vic J.

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    I was really concerned about the cost, but Frank put my mind to ease when he described the level of service I could expect. And then...Wow...they exceeded it!!! I was tremendously surprised and thrilled with the extreme effort they put into the job and their "only the best", "done right" thoroughness. They had all the right tools, equipment, supplies and manpower to do a World Class Job!!! I'm thrilled with the outcome!!! I highly recommend them (5 out of 5 stars) to anyone with tile floors!!!

      Mar 2, 2017Verified

    About this pro

    We take the time to do the job right so we can maintain a zero rework with our customers. Our carpets come out clean using green certified cleaning products and they dry within hours....not days to reduce the likelihood of mold. We also do upholstery and drapery cleaning, tile/stone care and vinyl composite tile strip, clean, seal and protecting top coat. I enjoy meeting people and solving problems they may have with thier flooring or upholstery. I am able to tap into my knowledge of construction as a former land developer plus what is probably the largest data base of carpet cleaning solutions for problematic stains at Chem Dry corporate which by the way is owned by Harris Research Inc.

    Years in business

    3

    Times hired on Thumbtack

    55

    Number of employees

    5
    Show more

    Photos and Videos

    26 photos and 2 videos

      Q & A

      • What should the customer know about your pricing (e.g., discounts, fees)?
        We do have a pricing based on the number of rooms based on maximum square footage(room size averages) and for homes that have above average size rooms we have prices by the square footage. Call us for the information and our consultations/estimates are free.
      • What is your typical process for working with a new customer?
        We always inspect the work to be performed to see if there are issues beyond the sight unseen estimate that was given. Because Thumbtack is very limited in the type of information provided, we are not able to give a proper estimate at times and in most cases we honor our estimate unless the information supplied is too inaccurate. Not all sofa's are the same such as a 3 piece sectional sofa versus a 3 person sofa. The best way to avoid a situation such as this is to ask us to come out and provide you with a proper consultation and estimate or send us a photo via cell phone or email. When we give you a price, there are no surprise charges such as a $10 processing fee for using your credit card as we have heard about from one customer. The price we give is the price you pay and not a penny more.
      • What education and/or training do you have that relates to your work?
        As a Chem Dry franchisee, we are required to go through continuing education and our training meets or exceeds IICRC requirements. I particularly enjoy learning new techniques to bring to my customers and as I tell my kids, when you stop learning, you stop living.
      Coverage Area for Ohana Chem-Dry is about 30+ miles of Ewa Beach, HI.