FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Offering a 20% discount for first-time customers. Fees are hourly and priced based on the complexity of the job.
- What is your typical process for working with a new customer?
I start with a phone call or video chat to assess the customer's needs before putting together an agreement and moving forward with the work. This can be as simple as a verbal price agreement or as complex as a formal proposal for larger enterprise projects.
- What education and/or training do you have that relates to your work?
I hold a B.A. in Computer Science from the University of San Diego. I have worked on computers and computer software for over 30 years, professionally for over 10. I have multiple Microsoft Certifications. I have founded multiple hardware and software companies.