FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Rates vary by tasks performed and skill level of cleaner assigned. Once a cleaner is assigned to the home no other cleaner will clean that home, unless requested. Client and cleaner have the right at anytime to request a change if the situation is in anyway uncomfortable or unbearable. It will be up to the Client to request a substitute or change in schedule once notified of any scheduled leave the assigned cleaner has requested. Last minute (considered anything less than 14 days prior to scheduled cleaning) scheduling will result in a $40 scheduling fee. Discounts available to active duty military.
- What is your typical process for working with a new customer?
We do a walk through or virtual tour of the home and give suggestions on problem areas as well as discuss priority areas the potential client is concerned about. We ask for at least two weeks for scheduling potential clients first cleaning session. All cleaning sessions are a minimum 3 labor hours. Signing of agreement and allergy waiver is required.
- What education and/or training do you have that relates to your work?
Our company has been in business for 11 years. We strive to meet or exceed our clients expectations. We keep up to date with all OSHA standards of safety and operation. We continuously work on techniques to bring the fastest and/or effective solutions to our clients needs.