FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing system is based off THE Industry Estimating Software, "Exactimate". Exactimate is used by both the restoration service industry and also the insurance industry as the tool for estimating restoration projects. Monthly database downloads are based on geographic regions and every changing industry costs, which ensures accurate estimates. Because we base our pricing off of Exactimate, this ensures that we are on the same page with your Insurance Estimator, which is highly important for all parties involved.
- What is your typical process for working with a new customer?
Restoration 1 of Eastern Iowa offers a free on-site customer consultation and treats each water, mold, fire or smoke damage inquiry based on it's unique circumstances that most jobs present. Restoration 1 service fees are most times covered by personal or business insurance and typically have a deductible and limitations based on the type(s) of loss experienced. We can help you through the entire process from start to finish.
- What education and/or training do you have that relates to your work?
We have two owners who are both certified in Water, Fire/Smoke and Mold Restoration through registered IICRC & ICRA Registered Courses. All certifications were based of off the most current IICRC S500 3rd Edition Standards released in Nov, 2015. These standards were dramatically updated from the previous standards that were over 10 years old. So, many improvements to restoration techniques over the old standards, which many of the industry are still operating under.