FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Many PC problems can be solved via remote control of your computer. In those cases I typically charge $40/hr. A visit in person from me I charge $45 to $65/hr. depending on the type of work. And if you are willing to deliver your machine and leave it with me for a few days I discount to $30 per hour.
- What is your typical process for working with a new customer?
Determine the need(s) and then provide recommendation(s) and/or a bid/estimate for the job..
- What education and/or training do you have that relates to your work?
I've been a computer service technician since 1989. In my 25+ years I've built, installed, configured, troubleshot, and repaired almost every kind of office business system there is. Back in the day I installed and setup Novell Servers and workstations, ran all the then coax and later Ethernet cabling. I built all the workstations and installed and configured all the software as well as trained the end users at times. In setup Linux based PBX servers and setup and installed copy machines. Foremost my expertise is with desktop workstations. Home computers of the PC type. I'm familiar with Apple but much prefer the Intel / Windows system.