FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Holliday Heating + Cooling + Electric, we work on straightforward pricing which means flat-rate pricing. We give the customer one clear, all-in price upfront for a specific repair or service, no matter how long it actually takes—no hourly surprises, no watching the clock.
- What is your typical process for working with a new customer?
First, we schedule a convenient appointment and confirm with you shortly before arrival. Our licensed technician arrives on time, fully prepared, and starts with a thorough inspection of your heating, cooling, or electrical system to accurately diagnose the issue or assess your needs. We’ll walk you through exactly what’s going on in plain English, show you the problems if any, and give you clear upfront pricing with options—no surprises. Once you approve, we get to work right away, using quality parts and following all codes. After the job, we test everything to make sure it’s running perfectly, explain how to maintain the system, and send you digital paperwork. We’ll also follow up to ensure you’re completely satisfied. This approach keeps things transparent, efficient, and stress-free from start to finish.
- What education and/or training do you have that relates to your work?
Our team is fully licensed, bonded, and insured. All technicians receive ongoing professional training through manufacturer programs and industry certifications. We stay current with the latest HVAC and electrical technologies, codes, and best practices to ensure every job is done safely and correctly.