A to Z Plumbing & Heating

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Introduction: A to Z Plumbing and Heating has an outstanding reputation and is well known for being FRIENDLY, COURTEOUS and informative, but most important is our reputation for QUALITY work that you can afford. We pride ourselves on customer satisfaction in all aspects of our customer relationships. Our customers know they can trust us in their homes and businesses and have earned their respect because of our integrity and respect for their property. We always take the utmost care for their property and are always willing to work around their needs and schedules. Our phones are always on so if there's an emergency we'll do our best to be there for you! In Mike's words: Pluming and heating can be very complex and can become very frustrating, even dangerous at times. I take a lot of pride in being able to be there for my customers when they need me most. Even when it's just simple I always enjoy the appreciation I get when when we're finished. A large percentage of our new business is referral business, this gives an opportunity to meet several new customers every week. I always enjoy it when at the end of the job these new customers tell me "it sure is nice to finally have someone I can trust and that knows what their doing"! This the most common type of comment I get with new customers and it never ceases to bring me great satisfaction.

Overview

7 employees

42 years in business

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Reviews

5.0

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Angelica M.

Nov 5, 2015

A to Z Plumbing did an excellent job with my recent plumbing issue. They went above and beyond my expectations and I would highly recommend them.

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Although we have used flat rate pricing in the past, currently we are basing our prices on time at $98/hour plus the materials expense. We do offer a price quote after an exterior inspection if that is something that the customer desires, but since we don't always know what we will be dealing with until we actually begin the work, usually the price we quote will be at worst case scenario. Some people are more comfortable with a set figure.
What is your typical process for working with a new customer?
Every situation is different. We like to get on the same page with you so that we address the issue from your perspective. We then assess the situation with our trained hands and eyes. Once we have determined the direction we believe is the best, we discuss this with the customer, if needed, before proceeding. That way, we can be sure that the result is just what you were hoping for.
What education and/or training do you have that relates to your work?
Continuing education is a requirement in both Idaho and Washington. We have continuing education in Plumbing, Heating, Soil Toxicology, Septic Systems, etc.