FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide quotes on a case-by-case basis, since every plumbing job is unique. A small dispatch fee may apply depending on distance, which will always be communicated upfront. We’re transparent about pricing, and you’re always welcome to ask about current discounts or ways to save. Our goal is to make quality plumbing service affordable while giving you the best value for your home.
- What is your typical process for working with a new customer?
At Universal Plumbing, we make the process simple and stress-free. Here’s what you can expect: 1. Fast Response As soon as you reach out by text or phone, we respond quickly to learn more about your plumbing issue. 2. Clear Arrival Updates You’ll receive an ETA right away, followed by a text or call when your technician is approximately 30–60 minutes away. 3. Honest, Upfront Evaluation When we arrive, we perform a thorough inspection of the issue before presenting any pricing. 4. Transparent Quotes & Options Every job is different, so we provide an accurate quote — often with multiple repair or replacement options to fit your needs and budget. 5. Approval & Scheduling Once you approve the work, we’ll get started right away or schedule the job at a time that works best for you. We’re here to make plumbing service easy, reliable, and professional from start to finish.
- What education and/or training do you have that relates to your work?
Our team is Journeyman certified, fully licensed, and insured, ensuring every job meets professional plumbing standards. Plumbing isn’t just a trade for us — it’s a family craft. Our experience has been passed down through generations, combining formal training with real-world expertise you can rely on.