FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the size of your space, number of rooms/bathrooms, and the type of cleaning requested (standard, deep, move-out, or commercial). We offer flat-rate add-ons for specific services such as inside ovens, refrigerators, and windows. There are no hidden fees—what we quote is what you pay. Discounts are available for recurring services (weekly, biweekly, or monthly), and we’re happy to provide free, no-obligation quotes before scheduling.
- What is your typical process for working with a new customer?
We start with a conversation to understand your needs, preferences, and the condition of your home or business. From there, we provide a customized quote and explain exactly what’s included. On cleaning day, our trained team arrives fully equipped and follows our professional checklist to ensure consistent quality. After the job, we confirm that everything meets your expectations and adjust future visits as needed.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in both residential and commercial cleaning systems. We use industry-standard techniques, eco-friendly products when requested, and detailed checklists to maintain consistency. Each cleaner completes hands-on training before servicing customers and receives ongoing instruction to stay up to date on best practices. As a company, we bring years of experience in customer service, business operations, and professional cleaning.