What should the customer know about your pricing (e.g., discounts, fees)?
I tried a pricing standard but it does not work well. There are many factors that dictate what the end cost will be. It is always better to learn the project goals first and then come to a practical agreement that the client can be happy with. I am not the cheapest around for sure but I am one of the most reasonable.
What is your typical process for working with a new customer?
First thing is to get an intimate understanding about the project, get an understanding for the clients pain points and the work with the client to find a solution that will give them the ROI they are looking for.
What education and/or training do you have that relates to your work?
I am mostly a self taught, highly motivated professional. I have attended several colleges but I do not include what I learned because sadly I found I already knew more than most of the educators I was paying to teach. In my industry there is nothing better than passion, a willingness to learn and a drive to always improve and stay current with software and solutions that will give my clients the best possible return on their investment.
How did you get started doing this type of work?
I was born into this, being a natural artist from childhood I have always taken easily to anything graphical in nature. I also possess an analytical mind and that suites me well with anything related to marketing or technically challenging.
What types of customers have you worked with?
I create useable websites using up to date web standards to help my clients websites excel in the search engine results. I cater to their needs and help them get up to speed with common elements that they should pay attention to in order to become a valuable asset to their clients and customers. With my 22+ years of experience in web development and graphics design I am able to give my clients a web presents that is both professional and that contain extreme value for their site visitors.
Describe a recent project you are fond of. How long did it take?
Impossible to describe this because I am passionate about every project I do. If I am not then for me it is better to pass on the offer. So the answer is I have no projects I am more fond of than another. I am fond of every project I am part of.
What advice would you give a customer looking to hire a provider in your area of work?
First and fore most look for a developer that has proven skills and a portfolio that they can prove is of their own creation. In this industry it is very easy for anyone to call themselves a web designer and to those that do not know what to look for it can sometimes be impossible to tell the real ones from the fake. Any real designer or developer will go out of their way to impress you. They will have REAL testimonials and will gladly give you the information you need to verify them. Cheap is not an option with web design and if you are looking for a bargain you may as well learn how to do it yourself because those that are on the cheap are generally no more knowledgeable than you are anyway.
What questions should customers think through before talking to professionals about their project?
Focus on the project needs and pay particular attention to the desired results. If this is an update to a past project, take the lessons learned from it and identify any pain points that you have. One more critical aspect is to set a budget for your project, but make sure it is a reasonable budget based on research. Don't expect to get something for free and understand that when a service provider offers their services for cheap, more times than not the end result will be too.