FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is always transparent and straightforward. Every job is quoted upfront so you know the cost before any work begins—no surprises. Because we’re a licensed and insured plumbing company with trained professionals, our pricing reflects not only labor and materials, but also the long-term value of doing the job right the first time. We don’t break down every material and labor cost line by line, but we provide clear estimates and explain exactly what’s included. We also offer options when possible, so you can choose what best fits your home and budget.
- What is your typical process for working with a new customer?
Our process is designed to make things as smooth and stress-free as possible: Initial Contact & Scheduling – We start with a phone call or online request where we listen to your needs and schedule a convenient appointment. On-Site Evaluation – One of our licensed plumbers arrives on time, inspects the issue or project, and explains what we find in clear, straightforward terms. Upfront Estimate – We provide options when available and give you a transparent, upfront estimate before any work begins—no hidden fees or surprises. Professional Service – Our team completes the work using high-quality materials and workmanship, while respecting your home (clean uniforms, protective gear, and thorough cleanup). Follow-Up & Support – Once the job is complete, we test everything, answer your questions, and make sure you’re 100% satisfied. We’re also here for ongoing support if any future needs come up.
- What education and/or training do you have that relates to your work?
Our plumbers are fully licensed professionals with years of hands-on training in the field. Each member of our team has completed state-approved apprenticeship programs and ongoing continuing education to stay up to date with plumbing codes, safety standards, and the latest technology in the trade. In addition, we emphasize specialized training in areas like sewer and drain service, trenchless pipe lining, and advanced water treatment systems. Combined with years of real-world experience here in the Treasure Valley, our training ensures every customer receives top-quality, code-compliant work.