FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on your home's size, bedroom/bathroom count, and cleaning type — no flat guessing, no surprise add-ons at the door. You'll get an exact price before booking, and it stays the same unless your home's details change. Recurring clients (weekly, biweekly, monthly) save 10-20% per visit, and every first clean includes a discount. Every job is backed by our 24-hour guarantee — if anything's missed, we come back and fix it free, no questions asked.
- What is your typical process for working with a new customer?
We start with a few quick details about your home to give you an exact price upfront. Once booked, the same background-checked cleaner is assigned to your home going forward, following our detailed room-by-room checklist so nothing gets missed and nothing has to be re-explained. After every visit, if something's not right, just tell us within 24 hours and we'll come back and make it right, free.
- What education and/or training do you have that relates to your work?
Every Ivybrook cleaner completes a background check before their first job and is trained on our standardized checklist system — the same process, followed the same way, on every visit, so quality doesn't depend on who shows up.