Floors Come True, Inc.

23 photos

Customers rated this pro highly for work quality, professionalism, and responsiveness.

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Elisha s.

Oct 2, 2017

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Hired on Thumbtack

Hired on Thumbtack

Kevin was very flexible, from scheduling the estimate to scheduling the installation. His pricing was reasonable and the work looked amazing!

Floors Come True, Inc.'s reply

Thanks Elisha. I am glad we could find a solution for you.

Carpet Installation

Gary W.

Jan 31, 2018

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Hired on Thumbtack

Hired on Thumbtack

It was a pleasure working with Kevin and his crew. I had them refinish 4 rooms of hardwood and lay new luxury vinyl tile in the kitchen and dinette. Kevin’s price was fantastic compared to other contractors, Kevin was unbelievably personable while being professional, his crew were outrageously polite and professional, and their craftsmanship was outstanding! I had one small issue and Kevin himself came out to fix it at no extra cost even though the issue was COMPLETELY MY FAULT because I forgot to tell his crew how I wanted a certain area trimmed out. Beyond that, one of the bedrooms “just didn’t look right” to Kevin when it was done and he had his crew re-do it. He’s got an eye for detail and made sure the job was done to perfection. I’ve used many contractors over the years and I almost always have something to complain about in the end. This is not the case with Kevin and his crew. In fact, they SURPASSED my expectations by an enormous margin. I can’t recommend these guys any more highly.

Details: Vinyl or linoleum • 751 - 1,000 sq ft • Carpet • No, I would like the pro's help in purchasing the flooring • Residential

Floors Come True, Inc.'s reply

Thanks for the kind words Gary! Absolute pleasure to meet you and work with you on this project.

Floor Installation or Replacement

Terry T.

Oct 13, 2017

Nice job. Floor looks wonderful.

Floor Installation or Replacement

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  Our website lists prices for our products and their basic installation and required materials (e.g. pad for carpet, underlayment for floating floors, etc.). Additional services such as removal and disposal of existing floors, furniture and appliance handling, trims and transitions are additional. There is no such thing as FREE installation. It is in the price somewhere, we just choose to be transparent about it. Volume discounts are automatically applied to larger jobs starting at just 500 square feet.

• What is your typical process for working with a new customer?

  We have a very consultative approach to flooring. Before we suggest any flooring, we like to learn about our customers, their goals, the other people (or furry people) in the house, etc.

• How did you get started doing this type of work?

  I started in the retail sales side of the flooring industry for one of the nation's largest flooring companies. I quickly realized that bigger doesn't always mean better.