FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price by the job, not by the hour. We provide upfront, transparent pricing before any work begins—no hidden fees. Pricing is based on the scope and complexity of the job. Any applicable trip charges, after-hours fees, or permits are discussed in advance. We may offer seasonal promotions or service discounts when available, and all work must be approved before proceeding.
- What is your typical process for working with a new customer?
Our dedicated office staff starts the process. They gather all details about your issue and schedule a visit. An experienced technician evaluates the problem, explains the findings, and provides clear options and pricing. Once approved, we complete the work professionally, review everything with you, and provide documentation and follow-up support if needed.
- What education and/or training do you have that relates to your work?
We are licensed and trained in accordance with local requirements and receive ongoing hands-on training in plumbing, sewer, and drain systems. We stay current with code updates and industry best practices to ensure all work is performed safely, correctly, and to professional standards.