Gray’s Heating & Cooling is a family-owned and operated HVAC company proudly serving Carol Stream and communities throughout Chicagoland since 2012.
Your comfort matters, whether you need fast help with a heating or cooling problem, routine system care, or are considering a new HVAC system. Gray’s provides professional air conditioning repair, furnace repair, HVAC maintenance, system replacement, and indoor comfort solutions designed around the needs of your home.
You can expect clear communication, dependable workmanship, straightforward options, and a team that takes the time to explain what was found so you can make an informed decision without unnecessary pressure.
With a 5.0 Thumbtack rating and nearly 90 customer reviews, Gray’s Heating & Cooling has built its reputation by focusing on quality service and a positive homeowner experience.
Choose Gray’s Heating & Cooling for professional HVAC service focused on keeping your home comfortable, reliable, and efficient.
Overview
Hired 13 times
Background checked
15 employees
14 years in business
Business hours
SunClosedMon8:00 am - 4:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Services offered
Work needed
Install new A/C units
Replace existing A/C units
Remove old A/C units
Install ducts and vents
System type
Split system
Packaged system
Other
Building height
Single-level
Two-story
Three-story
High-rise
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Exceptional 5.0
89 reviews
5
99%
4
0%
3
0%
2
0%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Joshua C.
May 17, 2025
•
Hired on Thumbtack
Great work, I would highly recommend this company for any project you may have. They were very transparent with pricing. I was glad they were willing to make sure they could repair AC vs trying to sell me a new one. To me this show honesty and will definitely continue business with them!!
Details: Repair • Basement • Outside • House
Central Air Conditioning Repair or Maintenance
Clare D.
Feb 11, 2025
•
From Google
I cannot recommend Grays Mechanical enough especially Sergio! I needed the AC filters in the window unit replaced. Sergio was very timely, courteous, and efficient. 5 star service!
Gray's Heating & Cooling's reply
Sergio did service your PTAC (heat/cool) window units and replaced all the reusable filters. Maintenance is key in keeping your units working efficiently. We look forward to providing any HVAC needs you may have in the future.
Heather H.
Feb 26, 2025
•
From Google
I had an amazing experience with this company and their employee Sergio. He was very nice and professional and got our heater fixed so quick. He had to leave to get a part to fix it and came back super fast. I would highly recommend this company to family and friends!
Gray's Heating & Cooling's reply
Thank you, Heather! We're so glad to hear about your positive experience with Sergio and appreciate your recommendation to family and friends.
Hamin H.
Sep 24, 2025
•
Hired on Thumbtack
Amazing service, will use agian. Owner + techs were amazing to work with.
Details: Install new heating system • Remove old heating system • Furnace • Natural gas • Basement • 1,000 - 2,000 sq ft • Single-level building • House
Heating System Installation or Replacement
Yavier R.
Mar 7, 2025
•
From Google
Sergio took his time to check what was the problem. He was very professional and answered every question we asked him. Were more than satisfied with his service.
Gray's Heating & Cooling's reply
Thank you, Yavier, for your kind words about Sergio; we're glad to hear you were satisfied with his professional service and thoroughness.
Credentials
Background Check
Daniel Gray
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Gray’s Heating & Cooling provides straightforward pricing and reviews your options before work begins. Club Membership customers may receive additional service benefits and discounts, along with routine Scheduled Service designed to help reduce unexpected breakdowns and protect their HVAC investment. Ask about current membership benefits and available financing options.
What is your typical process for working with a new customer?
It starts with listening to what you’re experiencing and what matters most to you. A trained HVAC professional will inspect and test the system, explain the findings in easy-to-understand terms, and review the available solutions before any work is performed. The goal is to give you the information you need to make the best decision for your home, comfort, and budget.
What education and/or training do you have that relates to your work?
The Gray’s Heating & Cooling team combines hands-on HVAC experience with ongoing industry and manufacturer training. Staying current on heating, cooling, airflow, electrical, refrigerant, safety, and installation practices helps ensure each system is properly evaluated and serviced.
