FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide an accurate price AFTER we learn about all your goals and expectations for your specified type of website. This is so we can be completely transparent with the value we are providing.
- What is your typical process for working with a new customer?
Preparation: At the beginning of all projects, our team will work with you to find out exactly what your needs are and how we can best suit them. We will discuss all of the services the Grom can provide and see if they will be useful towards your end goal. After our team has an understanding of what your needs are, we will design a custom solution to your problem. Design: With a larger web design project, we will start by wireframing the entire site and coming up with a mockup that you like. After this, we will get started on building the site and give you continuous updates on-site progress. Development: When the design is complete and you are content with the outcome, we will work together to find any necessary plugins for your site. We will also start the SEO and SEM keyword research during this phase, aimed at catapulting your marketing efforts. Details: After the entire site is built and our team believes it is what you want, we will have a joint session where both parties make any necessary changes prior to launch. We will also approve all marketing campaigns that have been discussed and prepare for launch. Conclusion: Our team will deliver a custom video explaining how to perform basic site maintenance and describe the basic functionality of the hosting platform your site is on. We will discuss how both parties want to move forward and the maintenance packages we offer for changes outside of the client's comfort zone.
- What education and/or training do you have that relates to your work?
Our team has members with Marketing, Management, and Entrepreneurship degrees and all of which had internships and jobs freelancing throughout college for digital agencies where they learned the ins and outs of web design and digital marketing.