FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our service visit is $119, which includes a technician coming to your home and diagnosing the problem. That fee is credited toward the repair if you move forward. An additional appliance evaluated during the same visit is $69. We explain the recommended repair and pricing before work begins so you can make an informed decision.
- What is your typical process for working with a new customer?
We start by gathering your appliance information, symptoms, and scheduling needs. During the visit, your technician diagnoses the issue, explains the findings, and provides repair options with upfront pricing. With your approval, we complete the repair or arrange a return visit if parts need to be ordered. We check operation afterward and explain the applicable parts and labor warranty.
- What education and/or training do you have that relates to your work?
Our technicians bring hands-on appliance repair experience to the job, supported by technical service information and ongoing training. Our work includes mechanical, electrical, and refrigeration troubleshooting across everyday and premium appliance brands.