Infinity Fence Pros

Klaudia, we are incredibly disappointed to see this characterization of our company. Infinity Fence Pros has a long-standing reputation for quality and integrity, and we take allegations of this nature very seriously. To clarify the facts of this situation: • The Delay: On the morning of Wednesday, March 25th, our team lead and one of our crews were involved in a documented vehicle accident. This was a physical emergency, and our office notified you of the situation via Thumbtack as soon as we were able. • Communication: Our team lead was without his phone for several hours following the accident but responded to Mr. Koper (the primary contract holder, your employer) that same afternoon. At that time, we explicitly agreed to issue a full refund of the $1,250 deposit. • The Refund: While we prepared to process a refund, Mr. Koper initiated a formal dispute with his credit card company. Once a bank dispute is opened, the funds are held by the processor, and we can no longer manually "send" a refund without risking a double-payment. We have notified our processor that we will not contest this dispute, ensuring that the bank returns the full $1,250 to Mr. Koper’s account. Accidents are unforeseen and disruptive, but they are not scams. We attempted to communicate through a crisis and have cooperated fully with the refund process via the bank. We wish you the best, but we stand by our team and our commitment to our clients.