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Current Top Pro
Hired 8 times
16 years in business
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Currently a Top Pro
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Jan - Jun
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Awesome steam cleaning experience, had to clean my mother-in-laws house carpet 6 rooms with some pet urine. J Lee's was great! Nice truck! Very clean, professional and presentable.Aug 27, 2019Review from GoogleJLee's Carpet Cleaning's reply
I've had my floors done multiple times and personally by the owners of this company. We keep coming back to them because it feels like they take care of us as people, not just customers. We had some tough stains we couldn't get out, driving us crazy. Matt was able to explain the scientific reasons behind the stains and how the cleanings work which made me feel like I was in competent hands. I've had my carpets cleaned by several other businesses in town and NONE of them seemed to apply that level of knowledge. They aren't just running a vacuum over the rugs, they are taking a smart approach to keeping them in good shape for a long time!Aug 28, 2019Review from GoogleJLee's Carpet Cleaning's reply
Victoria, I'm glad to hear someone appreciate the effort we have taken to truly understand most situations as you do. We respect that everyones home is an extension of themselves and that not everyone is the same. With that in mind we treat each person as well as their home specificity to their needs. We pride ourselves on our knowledge of the cleaning and not being just machine operators. We look forward to seeing you every time you need us!
Love !!!!Love!!! J LEES Carpet and Floor Cleaning. Josh was great he did a wonderful job on my home. First the price was fair. Secondly, I had cola/ tea stains in my high traffic area they are now stains of the past,Thirdly, Josh explained everything he was going to do.Last but not least, when everyone else was booked he made a special effort to come to my home on short notice..Very friendly and professional company.Highly recommendAug 29, 2019Review from GoogleJLee's Carpet Cleaning's reply
Thank you Leon and Crystal! Pleasure cleaning for you.
Great service....very knowledgeable and carpets look great.Nov 27, 2019Verified
Called on Labor Day weekend with a sump pump overflow in the basement. Josh and his team came out the same day to assess the mess. They are professional and consultative in their approach, and we have a solution to get things dry and clean. Thank you!Aug 31, 2019Review from GoogleJLee's Carpet Cleaning's reply
Glad we could help Brad! When you need us, we do our very best to be there. Problems dont stop because its a Holliday. We hope your Labor day is great day!
- What should the customer know about your pricing (e.g., discounts, fees)?Pricing includes pre-conditioning the carpet for soils and stains, deep cleaning of carpet with truck mounted steam cleaning equipment. We are a professional company. We do offer additional services, but we don't upsell our cleaning prices.
- What is your typical process for working with a new customer?We take the time to evaluate each situation for everyone's individual needs. We go over the process and best method for the greatest results possible. We strongly feel that if there are any negative surprises at the end of the cleaning, then we haven't done our job right.
- What education and/or training do you have that relates to your work?IICRC (Institute of Inspection Cleaning