FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Nataliia’s Cleaning Co, we strive to offer competitive and transparent pricing. The cost of our services depends on the size of the space, the type of cleaning, and the level of detail required. We provide customized quotes, so customers only pay for the services they need. We also offer discounts for repeat customers, referrals, and special promotions throughout the year. There are no hidden fees—customers pay exactly the amount quoted.
- What is your typical process for working with a new customer?
We aim to make the process as convenient and straightforward as possible. When a new customer contacts us, we begin with a consultation to understand their specific cleaning needs and preferences. We discuss the scope of work, the frequency of service, and any special requests. Based on this information, we provide a personalized proposal. Once confirmed, our professional cleaning team arrives on time with all the necessary supplies. After the job is completed, we check the quality and ask for customer feedback to improve our service.
- What education and/or training do you have that relates to your work?
Our team undergoes thorough training in professional cleaning techniques, including deep cleaning, stain removal, and the use of eco-friendly products. We constantly update our knowledge about the latest technologies in the cleaning industry to provide the highest quality services. We also prioritize safety, ensuring proper training for using equipment and chemicals.