FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in straightforward, upfront pricing. Before any work starts, you’ll know exactly what it costs and what you’re getting—no surprises when the job’s done. We price by the job, not by the hour, so you’re paying for the solution, not the clock on the wall. There are no hidden fees. If something changes along the way, we stop and talk it through before moving forward. Period. We do offer seasonal promotions and discounts from time to time, and our maintenance club members receive added benefits like priority scheduling and savings on repairs. Financing options may also be available to help make larger repairs or replacements more manageable.
- What is your typical process for working with a new customer?
You call, we listen. We show up on time, check the system thoroughly, and explain what’s going on in plain language. You get clear options and upfront pricing before any work starts. Once approved, we fix it right, clean up, and make sure you’re comfortable before we leave. If you need us later, we’re just a phone call away.
- What education and/or training do you have that relates to your work?
We take training seriously. Our team trains in-house three days a week to stay sharp and consistent, not just to “check a box.” We’re also factory-certified with major equipment manufacturers like Bryant, Carrier, and Daikin, so our techs know the systems they’re working on inside and out. Many of our technicians started with local trade school, but we don’t stop there. We invest in ongoing education, including advanced hands-on training at Ultimate Technical Academy (UTA) in Arkansas. Bottom line: we don’t guess, we train, practice, and keep improving so your home is in good hands.