Pass One Hour Heating & Air Conditioning has served Southern Illinois for over 54 years. We’re a family-owned, veteran-owned company focused on doing the job right, without cutting corners.
What sets us apart is accountability. Our work is backed by a 100% satisfaction guarantee — if you’re not satisfied, you don’t pay. We also believe in straightforward pricing, so you know the cost before work begins.
We show up on time, communicate clearly, and stand behind our work. That’s how we’ve earned trust in this community for more than five decades.
Overview
Background checked
24 employees
55 years in business
Business hours
Sun7:00 am - 7:00 pmMon7:00 am - 7:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Customers rated this pro highly for professionalism, work quality, and value.
Exceptional 5.0
100 reviews
5
99%
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0%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Hannah R.
Apr 17, 2026
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From Google
Theo was great. Explained everything that needed to be done to our system and went over everything he did when done. Great experience with Pass One Hour Heating and Air Conditioning
Todd V.
Mar 12, 2026
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From Google
Had Anthony here at my mother in laws and he went through the system and gave it a good cleaning and got it up and running. That was the first service it had since New. Anthony checked everything out and gave it a good washing too. The tech was wonderful and very knowledgeable would highly recommend. And he shows up promptly.
Pass One Hour Heating & Air Conditioning's reply
Thank you for the wonderful review! We’re so glad to hear Anthony was able to give the system a thorough cleaning and get everything up and running again. It’s great to know he took the time to check everything over and make sure it was working properly. We appreciate your kind words about his knowledge and prompt service. Thank you for recommending Pass One Hour—we’re always here if you need us! ⭐
Michelle
Mar 8, 2026
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From Google
Anthony was great and was a pleasure to be around. He has a great disposition and even helped me fix a door I was working on! He identified an issue with our unit that was costing us a ton of money each month and fixed it. Apparently, our heat pump had never been programmed to work which was installed by another company.
Pass One Hour Heating & Air Conditioning's reply
Thank you for the wonderful feedback! We’re so glad to hear that Anthony was able to provide such great service. It’s always our goal to go above and beyond, and it sounds like he did just that—helping with your system and even lending a hand with your door! We’re also happy he was able to identify and correct the heat pump programming issue so your system can run more efficiently. We truly appreciate you choosing Pass One Hour!
girolamo I.
Apr 12, 2026
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From Google
Outstanding job very polite courteous explained everything he was doing very well
Pass One Hour Heating & Air Conditioning's reply
Thank you so much! We’re happy to hear you had such a great experience and that everything was explained along the way. We appreciate you choosing Pass One Hour!
Lexie B.
Mar 27, 2026
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From Google
Very nice people. Easy to work with. Definitely recommend.
Pass One Hour Heating & Air Conditioning's reply
Thank you! It means a lot to us that you had a great experience and found our team easy to work with. We truly appreciate you recommending Pass One Hour!
Credentials
Background Check
Spencer Pass
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We believe in straightforward, upfront pricing. Before any work starts, you’ll know exactly what it costs and what you’re getting—no surprises when the job’s done. We price by the job, not by the hour, so you’re paying for the solution, not the clock on the wall.
There are no hidden fees. If something changes along the way, we stop and talk it through before moving forward. Period.
We do offer seasonal promotions and discounts from time to time, and our maintenance club members receive added benefits like priority scheduling and savings on repairs. Financing options may also be available to help make larger repairs or replacements more manageable.
What is your typical process for working with a new customer?
You call, we listen. We show up on time, check the system thoroughly, and explain what’s going on in plain language. You get clear options and upfront pricing before any work starts. Once approved, we fix it right, clean up, and make sure you’re comfortable before we leave. If you need us later, we’re just a phone call away.
What education and/or training do you have that relates to your work?
We take training seriously. Our team trains in-house three days a week to stay sharp and consistent, not just to “check a box.” We’re also factory-certified with major equipment manufacturers like Bryant, Carrier, and Daikin, so our techs know the systems they’re working on inside and out.
Many of our technicians started with local trade school, but we don’t stop there. We invest in ongoing education, including advanced hands-on training at Ultimate Technical Academy (UTA) in Arkansas. Bottom line: we don’t guess, we train, practice, and keep improving so your home is in good hands.
